Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leyda Cordova Renteria

Concord

Summary

Dynamic leader with a proven track record at Metro by T-Mobile, excelling in customer service and sales expertise. Elevated client satisfaction and sales through innovative strategies, mentoring, and bilingual communication. Achieved significant performance improvements by focusing on training and employee development. Skilled in problem-solving and multitasking, committed to driving business growth and fostering positive customer relations.

Overview

9
9
years of professional experience

Work History

Store Manager

Metro by T-Mobile
08.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised guests at front counter, answering questions regarding products.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Sales Representative

Metro by T-Mobile
01.2016 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Built relationships with customers and community to promote long term business growth.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Informed customers of promotions to increase sales productivity and volume.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Presented professional image consistent with company's brand values.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Contributed to event marketing, sales and brand promotion.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Education

High School Diploma -

Antioch High School
Antioch, CA

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Friendly and positive
  • Cash management
  • Employee training
  • Sales expertise
  • Bilingual

Timeline

Store Manager

Metro by T-Mobile
08.2022 - Current

Sales Representative

Metro by T-Mobile
01.2016 - Current

High School Diploma -

Antioch High School

Similar Profiles

CREATE PROFILE
Leyda Cordova Renteria