LEY ANTONETTE ORALE

• Company Overview: ( INN Hotels )

Manage the daily activities of the housekeeping department to ensure the appropriate cleaningof all guest rooms and public areas.• Planning, organizing, and directing team members to ensure the highest degree of guestsatisfaction and high standards of cleanliness within all areas of the hotel.• To monitor, check and maintain standards of cleanliness within all areas of the hotel on a dailybasis.• Daily supervision of all housekeeping staff.• Inspections of all guest rooms assigned for the day, as well as all applicable public areas.• Purchase, order, and maintain housekeeping supplies and inventory.• Recruit, schedule, and train all new housekeeping team members.• To adhere to all meetings such as health and safety and monthly team meetings.• Manage the housekeeping budget and labour cost through effective scheduling.• Maintain a cost control system for supplies, linen, and cleaning supplies for efficient operation ofthe department.• To monitor and maintain strong working relations with suppliers for linen, general and clinicalwaste, window cleaning, cleaning products, and deep cleaning.• Uphold the highest standards of cleanliness, safety, and conduct.• Ensures the proper maintenance of all equipment; makes arrangements for repair and/orreplacement of damaged equipment.• To review and update the self-check cleaning sheets and to undertake all audits.
• To report any maintenance concerns within the property to the Maintenance Manager and assistin planning timely repairs to meet guest needs.• To maintain a professional and helpful attitude towards guests, consultants, visitors andcolleagues.• Ensures that applicable health and safety regulations are being followed.• To liaise with the all other departments to ensure the smooth operation of the hotel.• Receive and respond to all guest complaints and requests.

• Employee of the month June 2025
• ( INN Hotels )

• Company Overview: ( Fawzia Mubarak Al Hassawi Group of Companies )
• ( Fawzia Mubarak Al Hassawi Group of Companies )
• Responsible for overseeing and directing the work or activities of cleaning services of the Hotel. She ensures cleaning services are carried out professionally towards standard procedures.
• Investigate complaints by clients regarding housekeeping issues and matters. She entails preparing and organizing the work schedule of housekeepers or staff.
• To make sure that the appropriate number of staff required to carry out duties are available at all times. She responsible to informs the maintenance units of repairs that are needed and where such repairs are required in the Hotel. Also to carry out inventory and supply checks on a routine basis.
• To assign duties to workers and inspect already completed tasks. Personally carry out housekeeping duties in the case of any form of emergency and urgency, or shortage of staff.
• To examine the building area so as to determine areas that need repairs or maintenance.
• To record and keep data regarding work assignments, and also prepare reports on a routine basis. Responsible for issuing work equipment and supplies to the housekeeping staff.
• Take in charge for Monthly inventory of Amenities and Linens.
• To monitor and Keep record the Mini bar stocks and updates expiry dates. Monthly report for Housekeeping payable list such outside linen laundry.

Assist in supervising baristas and front-of-house staff during shifts.

· Support the Restaurant Manager with scheduling, shift coverage, and staff performance.

· Ensure consistent preparation and presentation of coffee, drinks, and food items.

· Maintain a clean, organized, and welcoming environment for customers.

· Deliver excellent customer service and resolve complaints or issues promptly.

· Monitor stock levels and assist with ordering coffee beans, milk, syrups, and other supplies.

· Ensure all equipment is maintained and cleaned daily (espresso machines, grinders, etc.).

· Assist in training new staff on company standards, recipes, and service expectations.

· Uphold health and safety regulations, including food handling and hygiene procedures.

· Open and close the coffee shop in accordance with operational procedures.

· Receive and inspect all incoming deliveries (food, beverages, supplies, equipment).

· Verify delivered items against purchase orders and delivery invoices.

· Ensure the quality, quantity, and condition of received goods meet company standards.

· Label and store received items in the appropriate storage areas (dry storage, cold storage, etc.).

· Maintain accurate records of stock received and used.

• Greeted guests and escorted them to tables with a warm welcome.
• Presented menus, explained specials, and addressed inquiries about menu items.
• Took precise food and beverage orders, entering them into POS system.
• Served food and drinks promptly while maintaining professionalism.
• Checked in with guests to ensure satisfaction and resolved any concerns.
• Cleared and reset tables efficiently for incoming guests.
• Maintained cleanliness in dining area, including floors and service stations.
• Processed customer payments using cash, credit card, or mobile payment.
• (Epicure group of Sultan (The Sultan Center))