Leyam Purewal-Maclachlan
Vancouver,B.C.
Summary
Highly-motivated and dependable Financial Services Rep. with eight years of retail/sales experience offering excellent customer service and financial management abilities. Has a strong work ethic, and exceptional interpersonal skills with demonstrated history of fostering guest satisfaction. A team member with a desire to take on new challenges. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
8
8
years of professional experience
Work History
Financial Services Rep.
Vancity Credit Union
N. Van. & Robson
2021.11 - Current
- I go above and beyond to tailor each member's experience to their needs, ensuring the member leaves satisfied whether that's with good service, more knowledge or even just a smile
- Hit an overall average of 90% of my targets in 2023
- Worked collaboratively with other departments to provide comprehensive solutions for clients.
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
Barista
Starbucks Company
N. Van & Richmond, B.C.
2016.09 - 2021.11
- I received excellent training here in customer service/connection managing high volumes of customers daily with efficient, levelheaded customer service.
- Created promotional displays for advertising special events or promotions at the cafe.
- Was Certified as a coffee master and barista trainer- I taught customers and fellow barista’s all about our coffees, also training newly-hired employees how to excel at being a barista.
- Consistently maintained high levels of cleanliness, organization
Floor Manager/server
Bufala
North Vancouver, B.C.
2021.08 - 2021.12
- In this position I worked hard to help the restaurant while prioritizing the customers dining experience, quality of service, and the standards of the food hitting their table
- Managed store opening and closing procedures to optimize store readiness, flow, and success
- I filled in as support for the restaurant where it was needed, took initiative, and listened to my team.
Sales Associate
Dynamite Garage
Richmond, B.C.
2016.08 - 2017.11
- Here I learned stock, fitting rooms, and developed my customer service skills which lead me to being the 8th best employee at Garage in North America in 2017.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
Education
Musical Theatre Program - Performing And Fine Arts
BufalaVancityCapilano University
North Vancouver, BC06.2021
High School Diploma -
R.C. Palmer Secondary
Richmond, BC2018-06
Skills
- I Learn fast and catch on quickly
- Friendly and easy to talk to
- Excels in relationship building with staff and customers/members
- I am committed and willing to make sure the customer is happy and well served
- I have the ability to keep my workspace organized and clean
- Experienced in earning & handling responsibility
- Prioritize sales quota achievement
- Can offer cash management and financial service abilities
- Great at adhering and promoting regulatory compliance
Awards &Certificates
- EMERGENCY FIRST AID obtained through St, John’s Ambulance Training
- PARTNER of the DISTRICT Rated the top barista in the Vancouver district for customer connection and work ethic
- BLACK APRON - Coffee Master
Timeline
Financial Services Rep.
Vancity Credit Union
2021.11 - Current
Floor Manager/server
Bufala
2021.08 - 2021.12
Barista
Starbucks Company
2016.09 - 2021.11
Sales Associate
Dynamite Garage
2016.08 - 2017.11
Musical Theatre Program - Performing And Fine Arts
BufalaVancityCapilano University
High School Diploma -
R.C. Palmer Secondary
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