Leya Ann Jacob
Human Resources Professional
Summary
Dynamic and results-oriented HR professional with proven expertise across all core HR functions, including recruitment, staffing, payroll, HR systems, benefits and compensation, training and development, employee relations, and performance management. Adept at coordinating HR services and administrative tasks while proactively identifying and resolving issues to support organizational goals. Recognized for strong verbal and written communication skills, fostering positive relationships at all levels, and consistently exceeding performance expectations.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Human Resources Recruitment Assistant
London Health Sciences Centre- LHSCRI and LRI
02.2023 - 02.2025
- Sourced and pre-screened resumes of prospective candidates for various research roles.
- Experience with the PeopleSoft system and WorkBrain.
- Managed the applicant tracking system by qualifying and tagging resumes, keeping candidate profiles current and accessible.
- Conducted preliminary screening interviews to assess applicant suitability, routing resumes to clients as needed.
- Organized and participated in interviews for various research positions.
- Supported multiple hiring teams throughout various stages of the recruitment process, ensuring a seamless and efficient process.
- Created and Maintained job postings for various positions, ensuring they were up-to-date and accurate.
- Conducted reference and additional background checks for potential candidates, ensuring thorough vetting.
- Prepared offer letters, contract extensions, and transfer letters for employees, facilitating their employment transitions.
- Maintain and update employee records in the HRIS.
- Ensure new hire paperwork and employee files are accurate, timely, and confidential.
- Manage the full recruitment cycle for various roles across 3 hospitals.
- Deliver a consistently high-level quality customer service and communication to internal and external customers/stakeholders.
- Liaise with relevant stakeholders to meet defined work goals.
- Stayed current on company guidelines, policies, and employment laws, ensuring compliance and best practices.
- Offered administrative support to HR and recruitment teams, effectively handling diverse tasks and responsibilities.
Recruiter/Ward Clerk
Revera Inc.
09.2021 - 02.2023
- Experience with Workday and Kronos.
- Evaluated applicants, reviewed resumes, and conducted interviews with a consistent set of assessment criteria.
- Completed hiring and onboarding of new employees.
- Served as the primary point of contact for approximately 50 staff members, effectively multitasking and prioritizing tasks to ensure smooth daily operations.
- Maintained staff schedules for the different departments including assigning leaves, stat holidays and vacations.
- Managed unit documentation, including, schedule logs, and preadmission packets.
- Performed scheduling and data entry using internal proprietary software.
- Compiled, verified, and filed medical records.
- Prepared patient records while ensuring patient confidentiality.
- Assisted the Director of Care and Charge RN with miscellaneous tasks as assigned.
Human Resources Coordinator
Columbia Sportswear Company
05.2022 - 10.2022
- Reviewed and evaluated resumes for qualifications and reached out to top applicants.
- Conducted interviews and new hire onboarding sessions.
- Led and managed the end-to-end recruitment process for blue-collar positions, hiring over 100 employees within 6 months to ensure timely staffing and meet operational demands.
- Developed recruitment strategies and materials to fill specific vacancies with qualified candidates.
- Provided administrative support to the human resources director and other HR team members.
- Experience with Workday, Kronos, and UKG.
- Made staffing decisions in line with company policies and in compliance with regulatory standards.
- Represented the company at employer branding events and hiring fairs.
- Organized employee records consistently, staying compliant with internal and government requirements.
- Administered cost-effective, well-structured benefits to employees, setting up contracts and managing paperwork.
- Improved employee retention by increasing job satisfaction and enhancing communication.
- Interpreted and communicated HR policies, standards, and regulations to new hires to ensure understanding and compliance.
Technical Support Advisor
Teleperformance
09.2021 - 04.2022
- Diagnosed and resolved technical hardware and software issues.
- Maintained detailed records of daily interactions with customers with contact details, fulfillment actions, and processing of support agreements.
- Accommodated wide-ranging customer experience levels by adjusting technical support strategies.
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.
- Protected confidential customer information with consistent use of established security protocols.
- Monitored deployed networks and escalated major issues impacting multiple users.
Education
Post-Graduate Certificate - Human Resources Management
Fanshawe College
London, Canada 01.2021 - 08.2021
Post-Graduate Certificate - Project Management
Fanshawe College
London, Canada 01.2020 - 08.2020
Bachelor of Technology - Electronics And Communications Engineering
APJ Abdul Kalam Technological University
India 06.2015 - 06.2019
Skills
Applicant Tracking Systems
Employee Onboarding
Payroll Management
PeopleSoft
Workday
HRIS
Microsoft Office
Data Entry Skills
Employee Retention
Technical Support
Project Management
undefinedTimeline
Human Resources Recruitment Assistant
London Health Sciences Centre- LHSCRI and LRI
02.2023 - 02.2025
Human Resources Coordinator
Columbia Sportswear Company
05.2022 - 10.2022
Recruiter/Ward Clerk
Revera Inc.
09.2021 - 02.2023
Technical Support Advisor
Teleperformance
09.2021 - 04.2022
Post-Graduate Certificate - Human Resources Management
Fanshawe College
01.2021 - 08.2021
Post-Graduate Certificate - Project Management
Fanshawe College
01.2020 - 08.2020
Bachelor of Technology - Electronics And Communications Engineering
APJ Abdul Kalam Technological University
06.2015 - 06.2019
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