Lexy Marks
Kitchener
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Server
Wimpy's Diner
09.2024 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Hostess/Restaurant Busser
The Keg
08.2023 - Current
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
Retail Sales Associate
La Senza
09.2022 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Participated in periodic inventory counts to maintain accurate stock levels.
Restaurant Hostess
Stacked Pancake House
11.2021 - 07.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Pre-health Science
Conestoga College
Kitchener, ON01-2024
High School Diploma -
Cameron Heights Collegiate Institute
Kitchener, ON06-2023
Skills
- Customer satisfaction
- Exceptional communication
- Order accuracy
- Menu memorization
- Effective customer upselling
Languages
English
Native or Bilingual
Certification
- Alcohol Certification - Smart Serve.
- WHMIS - The Occupational Health and Safety Act
Interests
- Avid Reader and Story Writer
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Adventure Travel
Timeline
Restaurant Server
Wimpy's Diner
09.2024 - Current
Hostess/Restaurant Busser
The Keg
08.2023 - Current
Retail Sales Associate
La Senza
09.2022 - 08.2023
Restaurant Hostess
Stacked Pancake House
11.2021 - 07.2022
Pre-health Science
Conestoga College
High School Diploma -
Cameron Heights Collegiate Institute
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