Lexus Johnson
Los Angeles
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
4
4
years of professional experience
Work History
Customer Service Call Center Representative
Nissan Motor Corporation
03.2022 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
Call Center Representative
Insight Global
04.2020 - 08.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
No Degree - Communications
Santa Monica College
Santa Monica, CA05.2025
Skills
- Customer Satisfaction
- Technical Troubleshooting
- Product and service knowledge
- Complaint resolution
Timeline
Customer Service Call Center Representative
Nissan Motor Corporation
03.2022 - 01.2024
Call Center Representative
Insight Global
04.2020 - 08.2023
No Degree - Communications
Santa Monica College
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