LEXUS HARPER
Orillia,Canada
Summary
Certified healthcare administrative professional, recognized for organizational skills, confidentiality, and teamwork in fast-paced healthcare environments.
Overview
10
10
years of professional experience
Work History
Emergency Communications Clerk
Orillia Soldiers' Memorial Hospital
Orillia, ON
08.2023 - Current
- Calmly multitask under pressure while maintaining high-quality work output in a fast-paced environment.
- Contact specialists, prepare packages, book emergency transfers, and order supplies as needed.
- Safeguard patient privacy, with strict adherence to data security protocols related to electronic health records.
Patient Scheduler
Orillia Soldiers' Memorial Hospital
Orillia, ON
02.2025 - Current
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
Switchboard & Communications Clerk
Orillia Soldiers' Memorial Hospital
Orillia, ON
03.2024 - Current
- Operated a multi-line switchboard to efficiently manage communication between departments, businesses, and specialists.
- Use of an overhead paging system to calmly and effectively call codes and track critical situations.
Bed Allocation Representative
Orillia Soldiers' Memorial Hospital
Orillia, ON
06.2024 - Current
- Coordinate admissions, transfers, repatriations, and discharges for all departments and surrounding hospitals while following infection control policies.
- Monitor capacity, and collaborate to optimize patient flow.
Finance Cashier
Orillia Soldiers' Memorial Hospital
Orillia, ON
05.2023 - 08.2024
- Process invoices, payments, and deposits.
- Balanced cash drawers daily, identifying discrepancies and resolving issues promptly.
Central Registration Representative
Orillia Soldiers' Memorial Hospital
Orillia, ON
04.2023 - Current
- Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
- Processed patient registrations efficiently, ensuring accurate data entry and compliance with hospital policies.
Shelter Worker
The Lighthouse
Orillia, ON
01.2021 - 06.2022
- Coordinated intake processes, assessing needs and connecting clients with appropriate resources.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
Campground Manager
Heidi's Campground
Oro-Medonte, ON
04.2018 - 03.2021
- Oversaw daily campground operations, ensuring exceptional guest experiences and satisfaction.
- Conducted regular inspections of facilities to ensure compliance with health and safety regulations.
Office Administrator
Heidi's RV Superstore
Oro-Medonte, ON
04.2016 - 03.2021
- Managed scheduling, data entry, correspondence, and office operations.
- Supported sales and service through organized administration.
Skills
- Skilled in Microsoft Office suite
- Proficient in medical terminology
- Detail-oriented time management
- Transcription and minute-taking
- Analytical problem-solving
- Data entry expertise
Timeline
Patient Scheduler
Orillia Soldiers' Memorial Hospital
02.2025 - Current
Bed Allocation Representative
Orillia Soldiers' Memorial Hospital
06.2024 - Current
Switchboard & Communications Clerk
Orillia Soldiers' Memorial Hospital
03.2024 - Current
Emergency Communications Clerk
Orillia Soldiers' Memorial Hospital
08.2023 - Current
Finance Cashier
Orillia Soldiers' Memorial Hospital
05.2023 - 08.2024
Central Registration Representative
Orillia Soldiers' Memorial Hospital
04.2023 - Current
Shelter Worker
The Lighthouse
01.2021 - 06.2022
Campground Manager
Heidi's Campground
04.2018 - 03.2021
Office Administrator
Heidi's RV Superstore
04.2016 - 03.2021