Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lexie Lopez

Rosemead

Summary

Dynamic Customer Service Supervisor with a proven track record in issue resolution and team leadership at San Gabriel Transit. Expertly trained staff on service standards while enhancing customer satisfaction through effective communication and problem-solving skills. Adept at multitasking and maintaining product knowledge to drive operational excellence.

Overview

3
3
years of professional experience

Work History

Customer Service Supervisor

San Gabriel Transit
07.2022 - Current
  • Resolved escalated customer issues with patience and understanding
  • Trained customer service representatives on customer service standards, policies, and procedures
  • Maintained up-to-date knowledge of changes in products or services offered by the company

Education

HIGH SCHOOL DIPLOMA -

San Gabriel High School
San Gabriel, CA
03.2025

Skills

  • Issue resolution
  • Communication Skills
  • Multitasking and organization
  • Team leadership
  • Customer service
  • Problem solving
  • Goal setting
  • Handling escalations
  • Work prioritization
  • Call center operations
  • Team building
  • Empathy and patience

Languages

Spanish, Bilingual

Timeline

Customer Service Supervisor

San Gabriel Transit
07.2022 - Current

HIGH SCHOOL DIPLOMA -

San Gabriel High School
Lexie Lopez