Lexia LeBlanc

• Assisted hairstylists with daily tasks, including shampooing, conditioning, and preparing clients for services.
• Maintained cleanliness and organization of workstations, tools, and equipment.
• Provided excellent customer service by greeting clients, managing appointments, and addressing inquiries.
• Supported hairstylists during services, including mixing colors, handing tools, and ensuring client comfort.
• Restocked and organized salon supplies, ensuring tools and products were readily available.
• Learned and applied basic hair care techniques under the supervision of senior stylists.
• Ensured compliance with sanitation and safety regulations to maintain a hygienic salon environment.
• Developed and executed social media strategies to increase brand awareness and engagement across platforms (Instagram, TikTok, Facebook, etc.).
• Created, curated, and scheduled high-quality content, including graphics, videos, and captions, tailored to the target audience.
• Managed social media accounts, responding to comments, messages, and inquiries to foster community engagement.
• Analyzed performance metrics using insights and analytics tools to optimize content and improve reach.
• Stayed up to date with industry trends, platform updates, and emerging social media strategies to keep content fresh and relevant.
• Managed social media content while mastering hair styling techniques, driving client engagement through creative braiding styles and digital marketing.

• Assist with labour scheduling.
• Ensure all shelves are stocked with merchandise.
• Deliver excellent customer service by greeting and assisting customers.
• Support management and ensure sales quotas are reached.
• Develop action plans to achieve company goals.
• Manage operations of the sales floor and deliver training to colleagues.

• Assisted clients with product choices, enhancing shopping satisfaction and boosting sales.
• Handled transactions via POS, ensuring accuracy and customer trust.
• Kept up-to-date with sales trends, driving increased revenue.
• Managed stock and inventory, improving store organization.
• Collaborated with team to consistently exceed sales targets.
• Streamlined customer checkout process and reduced wait times through efficient POS operation, while maintaining zero cash handling errors.
• Analysed customer preferences and buying patterns to optimize stock placement and enhance store layout efficiency.
• Mentored new team members on product knowledge and store procedures while maintaining high service standards during peak hours.
• Implemented advanced inventory tracking methods and strategic product placement, leading to optimized store layout and enhanced customer flow patterns.
• Developed cross-selling techniques and product knowledge training modules that supported new staff integration while maintaining service excellence.

• Greeted patients, managed appointments, and handled multi-line phones in a busy dental practice

Maintained accurate patient files consistently.

Streamlined policy creation processes.

• Supported the dental team by coordinating daily schedules and preparing charts for procedures

• Answered inquiries with clarity and care, contributing to a smooth patient experience

• Welcomed members and visitors, providing a personalized and professional front-desk experience at

Operated boutique-style fitness facility.

• Managed class bookings, new memberships, and account updates using gym management software

Handled calls and messages, delivering service and trainer information.

consultations

• Processed payments for memberships, classes, and merchandise

• Maintained a clean and organized reception and lobby area in alignment with health and safety

standards

• Collaborated closely with trainers and management to ensure smooth daily operations and exceptional

member service

Ensured quality service while handling numerous calls in a fast-paced workplace.

targets.

• Resolved respondent concerns with patience and professionalism, ensuring a positive representation

of the company.

• Maintained confidentiality and followed ethical guidelines for conducting research and storing client

information.

• Handled 50+ inbound customer calls daily for a major retail brand, assisting with online orders, shipping

inquiries, returns, and billing support

• Delivered clear, friendly service while resolving issues quickly and accurately; maintained strong first-

call resolution and customer satisfaction

• Used internal CRM tools to document interactions, escalate concerns, and track follow-ups in a timely

manner

• De-escalated frustrated callers by staying calm, listening actively, and offering personalized solutions

• Cross-trained in live chat and email queues during high-volume periods

• Consistently met performance targets, including average handle time (AHT), quality assurance, and

schedule adherence

• Handled high-volume calls, resolving customer inquiries efficiently, enhancing satisfaction.
• Handled diverse customer inquiries with empathy, resolving complex issues while maintaining exceptional service standards and building lasting client relationships.
• Streamlined call handling processes to reduce average resolution time while maintaining high customer satisfaction ratings.
• Analysed customer feedback patterns to identify recurring issues, implemented solutions that enhanced first-call resolution rates.
• Mentored new team members on best practices, contributing to improved department performance and consistent service delivery.
• Maintained precise documentation of customer interactions, ensuring accurate follow-up and comprehensive problem resolution tracking.

• Managed daily operations, enhancing sales and inventory efficiency.
• Motivated team to achieve customer service excellence and sales targets.
• Designed store displays to create an inviting shopping atmosphere.
• Trained new staff, promoting teamwork and skill development.
• Resolved customer issues, ensuring a positive shopping experience.
• Streamlined boutique operations and supply chain management, leading to notable reduction in stockouts while maintaining optimal inventory levels.
• Implemented new visual merchandising strategies that transformed shopping experience, resulting in sustained customer engagement and brand loyalty.

• Coordinated guest seating and reservations while maintaining exceptional service standards, enhancing customer satisfaction through prompt table management.
• Managed dining room flow and wait times effectively, ensuring smooth operations during peak hours while maintaining accurate reservation records.
• Welcomed and guided guests through menu selections, accommodating special requests and dietary requirements with attentive care.
• Streamlined check-in procedures and table assignments, reducing guest wait times while maintaining restaurant capacity standards.
• Partnered with wait staff to optimize seating arrangements and ensure seamless dining experience for guests during busy service periods.
• Orchestrated table assignments and guest flow management during peak hours, implementing digital reservation system to reduce wait times and enhance service efficiency.

• Delivered a warm and welcoming environment for all clients.
• Managed incoming and outgoing correspondences.
• Performed data entry by maintaining files and records.
• Maintained office calendars and schedules for the team.
• Kept the office organized and safe.
• Assured all office supply inventory was always stocked.

• Planned and provided meals for children.
• Performed housekeeping duties and maintained a clean and safe environment.
• Assisted with homework and tutoring as needed.
• Cared for infants, including feeding, diapering, and dressing.
• Met with the physical, social, and emotional needs of the children in my care.
• Performed pick-up and drop-off duties at all social and educational events.

• Delivered excellent customer service by greeting and assisting guests.
• Managed telephone and email inquiries.
• Kept the environment clean, safe and organized.
• Maintained office calendars and schedules.