Lexi Rupay
Providence Health & Services
Lake Forest
1
Certification
6
years of professional experience
Dynamic Medical Assistant with extensive experience at Providence Health & Services, skilled in patient scheduling and HIPAA compliance. Proven ability to enhance patient flow and improve documentation accuracy using EMR systems. Recognized for exceptional customer service and effective immunization administration, fostering a collaborative healthcare environment.
Work History
Medical Assistant
3 Years 1 Month- Assisted with patient intake and registration processes to ensure efficient workflow.
- Supported healthcare providers by preparing examination rooms and sterilizing instruments.
- Learned and utilized electronic health record systems for accurate patient documentation.
- Scheduled patient appointments, coordinating effectively with medical staff and patients.
- Assisted in patient intake processes, ensuring accurate medical history documentation.
- Administered vaccinations and injections following established protocols and safety guidelines.
- Educated patients on medication management, enhancing understanding of treatment plans.
- Conducted routine laboratory tests, ensuring precision in sample collection and processing.
- Supported physicians during examinations by preparing necessary instruments and supplies.
- Maintained electronic health records with attention to detail for compliance and accuracy.
- Trained new staff on clinical procedures and office protocols, fostering a collaborative environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Receptionist
5 Months- Managed patient check-in and scheduling through electronic health record systems.
- Maintained accurate patient records, ensuring compliance with privacy regulations.
- Assisted in coordinating patient referrals and follow-up appointments efficiently.
- Streamlined front desk operations to enhance patient flow and minimize wait times.
- Trained new staff on office protocols and use of scheduling software.
- Collaborated with medical teams to ensure seamless appointment management and service delivery.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Medical Representative
1 Year 10 Months- Assisted families with inquiries, providing exceptional customer service in a fast-paced environment.
- Ensured accurate patient registration by collecting and verifying insurance information and demographic data.
- Coordinated patient scheduling and managed appointment calendars to optimize clinic operations.
- Led initiatives to maintain compliance with HIPAA regulations while safeguarding patient confidentiality.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
Sales Associate
1 Year 6 Months- Enhanced customer satisfaction by providing personalized shopping assistance and product recommendations.
- Managed inventory levels, ensuring optimal stock availability and organization on the sales floor.
- Developed visual merchandising displays to attract customers and promote featured products effectively.
- Trained new team members on store policies, procedures, and best practices in customer service.
Visitation Specialist
2 Months- Conducted structured visits to ensure safety and well-being of children in foster care.
- Collaborated with social workers to develop individualized visitation plans for families.
- Facilitated communication between caregivers and biological families during visitations.
- Monitored interactions to assess family dynamics and provide constructive feedback.
Education
Bachelor of Arts - Sociology
- Dean's List Fall 2018
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
EMR / EHR
Immunization administration
Specimens collection and processing
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Medical Assistant
Providence Health & Services
06.2023 - 07.2026Read More
Medical Receptionist
Providence Health & Services
09.2022 - 02.2023Read More
Visitation Specialist
Olive Crest
10.2021 - 12.2021Read More
Medical Representative
CHOC Children's Hospital
01.2021 - 11.2022Read More
Sales Associate
HomeGoods
08.2020 - 02.2022Read More
Vanguard of Southern California
Bachelor of Arts from Sociology
Read More