Alexis Martinez
Chico
Summary
Dynamic Medical Assistant and Patient care coordinator excelling in patient education and care coordination. Bilingual in English and Spanish, I thrive in fast-paced environments, ensuring compliance and enhancing patient satisfaction. Proficient in EHR systems, I effectively manage workflows and contribute to team goals through strong problem-solving skills.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Northern Valley Indian Health-CHC
Chico, CA
03.2026 - Current
- Greeted patients and managed front desk operations to ensure smooth clinic flow.
- Scheduled appointments using electronic health record systems for efficient patient management.
- Collected and verified patient information to maintain accurate medical records.
- Protected patients by observing strict HIPAA guidelines.
- Collaborated with team members to enhance patient care services.
- Checked patients in and out for appointments and collected co-payments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Verified new patient packets and scheduled new patients
- Helped with closing duties and end of day payment reports
Medical Assistant/ Front Office
CkDerm
Chico, CA
02.2023 - 11.2025
- Roomed patients, obtained vitals, updated medical histories, and documented encounters in EMR/EHR
- Assisted dermatologists with medical and cosmetic procedures, including biopsies, excisions, MOHS surgery's, injections, and cryotherapy
- Prepared exam rooms, sterilized instruments, maintained inventory, and ensured infection control compliance
- Scheduled appointments, verified insurance eligibility, collected copays, and managed patient check-in/check-out
- Handled prior authorizations, prescription refills, referrals, and coordination with pharmacies and insurance companies
- Provided patient education on diagnoses, medications, skincare regimens, and post-procedure care
- Managed patient portal messages, and follow-up communication while maintaining HIPAA compliance
- Served as the first point of contact for pharmaceutical representatives; coordinated meetings, samples, and provider schedules
Front Office Lead
Chico Immediate Care Medical Center
Chico, CA
11.2020 - 02.2023
- Led and supported front office operations, including opening/closing the clinic, answering high-volume calls, and ensuring smooth daily workflows
- Trained and mentored front office staff, serving as a primary resource and encouraging use of available tools and procedures
- Coordinated cross-departmental shadowing to improve front office efficiency and enhance patient flow and care coordination
- Communicated daily updates to front office staff and escalated workflow, staffing, and patient-care concerns to clinic management
- Served as the main point of contact for industrial accounts and pharmaceutical representatives, including scheduling clinic lunches
- Assisted with patient registration, indexing documentation, STAT referrals, and time-sensitive administrative tasks
- Monitored staff productivity, supported weekly performance goals, and handled operational needs such as banking and supplies
Operations Specialist
Chico Auto Finance
Chico, CA
09.2016 - 05.2020
- Contacted delinquent accounts daily
- Processed customers car payment daily
- In charge of 500+ clients in 4 states including CA
- Completed on boarding procedures for new incoming clients
- Verified credit applications
- Contacted dealerships for any missing criteria needed
- Made daily deposits
- Responsible for ordering repossessions when needed
- Arranged for vehicles to be sold at auction
- Verified customers auto insurance
- Always accomplished company’s/ individual goals each month
- Completed monthly compliance tasks for the better business bureau
Assistant Manager
Styles For Less
Chico, CA
01.2016 - 09.2016
- Made sure to always make daily sales goals
- Did opening and closing procedures
- Always kept store beyond company’s requirements
- Followed stores visual directive at all times
- Handled any problems or issues customers had in a calmly manner
- Always punctual and on time with any projects that is given
- Facilitated communication between departments to streamline workflows and enhance productivity.
Education
Kinesiology
Butte College
Oroville, CASkills
- Bilingual English/Spanish
- Customer service
- Detail oriented
- Patient Education & Care Coordination
- Highly adaptable in fast-paced clinical environments
- Goal Driven
- Problem solving
- Microsoft Office Proficient
- EHR (Athena, Nextech, and ECW) Proficient
Timeline
Medical Receptionist
Northern Valley Indian Health-CHC
03.2026 - Current
Medical Assistant/ Front Office
CkDerm
02.2023 - 11.2025
Front Office Lead
Chico Immediate Care Medical Center
11.2020 - 02.2023
Operations Specialist
Chico Auto Finance
09.2016 - 05.2020
Assistant Manager
Styles For Less
01.2016 - 09.2016
Kinesiology
Butte College