Lexi Laramey
Bracebridge,ON
Summary
Proven leader and efficient team member, honed skills in customer service and safe food handling at Dairy Queen, and Tim Hortons. Excelled in improving customer satisfaction and mentoring team members, showcasing strong problem-solving and leadership qualities. Demonstrated initiative by enhancing safety protocols, significantly contributing to a positive work environment. And general CPR and First Aid training.
Overview
1
1
year of professional experience
Work History
Crew Member
Dairy Queen Grill & Chill
04.2024 - 07.2024
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Backed up servers by setting up trays and completing some food deliveries.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared salads, soups and sandwiches for customers.
Crew Member, Trainer
Tim Hortons
06.2023 - 01.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Mentored junior employees to improve performance, food safety, and customer service.
- Implemented updated safety protocols, resulting in a safer workplace for all employees.
Education
Creative And Visual Arts
Sheridan College Institute of Technology And Advanced Learning
Oakville, ONSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Cleaning
- Taking Orders
- Self-discipline
- Customer Engagement
- Flexible Schedule
- Safe Food Handling
- Interactive communication skills
- Integrity and Honesty
- Safety awareness
- Initiative and Self-Motivation
- Verbal and written communication
- Leadership Qualities
- Drive-Thru Operations
Accomplishments
First Aid and CPR Course.
5 Year Leadership, Tim Hortons Camp.
Languages
English
French
Timeline
Crew Member
Dairy Queen Grill & Chill
04.2024 - 07.2024
Crew Member, Trainer
Tim Hortons
06.2023 - 01.2024
Creative And Visual Arts
Sheridan College Institute of Technology And Advanced Learning