Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Lexi Greaves

Barrie,Ontario

Summary

Results-driven professional with a strong background in customer service and coaching. Known for effective communication and relationship building, fostering collaboration, and resolving conflicts to achieve positive outcomes.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Rona Home and Garden
Barrie, ON
09.2024 - Current
  • Processed transactions accurately using point-of-sale systems, ensuring smooth operations.
  • Maintained organized stock levels and displayed merchandise effectively on the sales floor.
  • Handled returns and exchanges professionally, adhering to company policies for customer satisfaction.
  • Trained new staff on company procedures, fostering a collaborative team environment.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Innisdale Secondary School
Barrie, ON
06-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building

Timeline

Customer Service Representative

Rona Home and Garden
09.2024 - Current

High School Diploma -

Innisdale Secondary School
Lexi Greaves