Results-driven professional with a strong background in customer service and coaching. Known for effective communication and relationship building, fostering collaboration, and resolving conflicts to achieve positive outcomes.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Rona Home and Garden
Barrie, ON
09.2024 - Current
Processed transactions accurately using point-of-sale systems, ensuring smooth operations.
Maintained organized stock levels and displayed merchandise effectively on the sales floor.
Handled returns and exchanges professionally, adhering to company policies for customer satisfaction.
Trained new staff on company procedures, fostering a collaborative team environment.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assisted customers in navigating company website and placing online orders, improving overall user experience.