Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lexi Fersovich

Edmonton

Summary

Experienced Administrative Assistant with a solid foundation in Psychology, skilled in managing office operations while fostering a positive, empathetic work environment. Leveraging strong interpersonal communication and emotional intelligence, I excel in building rapport with clients, colleagues, and leadership to ensure smooth workflows and effective problem-solving. With a keen understanding of human behavior, I am adept at navigating sensitive situations, resolving conflicts, and promoting collaboration within diverse teams. Dedicated to providing high-quality administrative support with a focus on empathy, attention to detail, and efficiency. Seeking opportunities to apply my organizational skills and psychological insights in an environment that values both operational excellence and positive workplace relationships.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

McKinley & Taylor Production Centre Ltd
01.2019 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Restaurant Hostess

Earls Kitchen + Bar
08.2017 - 03.2020
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Collaborated to servers to help take guests orders, run food, and process payments.

Child Care Provider

Private Employer
11.2017 - 06.2019
  • Provided support to a child with behavioral challenges, implementing strategies to promote positive behavior and emotional well-being.
  • Provided guidance to children navigating family struggles.
  • Provided transportation for children to and from extracurricular activities.
  • Assisted children with homework and academic tasks to support their learning and development.
  • Facilitated bedtime activities, including preparing children for sleep and ensuring a safe and comforting environment.


Education

Bachelor of Science - Psychology

Macewan University
Edmonton, None
11-2024

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Time management
  • Strong multitasking
  • Active learning
  • Conflict resolution
  • Patience and empathy
  • Interpersonal relationships

Timeline

Administrative Assistant

McKinley & Taylor Production Centre Ltd
01.2019 - Current

Child Care Provider

Private Employer
11.2017 - 06.2019

Restaurant Hostess

Earls Kitchen + Bar
08.2017 - 03.2020

Bachelor of Science - Psychology

Macewan University
Lexi Fersovich