Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lex Tellez

Lemon Grove

Summary

Detail oriented through empathy, and looking forward to expanding and exploring my developed skills in a compassionate and highly organized environment, excelling in providing support and managing sensitive tasks. Proven ability to coordinate services, handle administrative responsibilities, and offer meaningful assistance to individuals. Looking to transition into new field where these skills can contribute to creating positive experiences and outcomes. Compassionate and dedicated individual with strong sense of empathy and excellent organizational abilities. Possesses deep understanding of grief counseling principles and proficient in coordinating memorial services and managing administrative tasks. Committed to providing meaningful support and ensuring respectful and comforting experience for families during difficult times.

Overview

10
10
years of professional experience

Work History

Funeral Director Assistant/Removal Technician

Dignity Memorial
10.2021 - Current
  • Handled organization, placements, and facilitation of funeral rites
  • Displayed the highest level of professionalism and sensitivity when dealing with grieving family members
  • Worked collectively in a team environment
  • Met first hand with grieving families to explain the process of how we would take care of their loved one, as well as guiding them through the paperwork process
  • Removed decedents from homes, hospitals and hospices with the utmost care and respect
  • Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
  • Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
  • Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Increased customer retention, skillfully addressing concerns and resolving conflicts.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Counseled bereaved individuals, offering emotional support during challenging times.
  • Developed a thorough understanding of company policies, industry regulations, and best practices for removals to ensure compliance and promote customer confidence.
  • Utilized time management skills to balance multiple tasks within tight deadlines while maintaining exceptional quality standards in all aspects of work performed.
  • Drove company vehicles to transport remains or families to services.

Bartender/ Busser

Bo-Beau Kitchen+ Garden
10.2018 - 08.2020
  • Assessed customer needs and preferences to make appropriate recommendations
  • Managed cash/credit payments
  • Maintained excellent client relations by anticipating needs as well as providing a quick and friendly service to all guests
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Sales Associate

McCalister Thrift Store
01.2015 - 11.2015
  • Welcomed customers, offered to locate items and suggest merchandise
  • Arranged merchandise for displays to attract customers and enhance sales
  • Followed all company policies, rules, and procedures to ensure safety and promote company goals
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

Idea Center High School
El Cajon, CA

Grossmont College
El Cajon, CA

Skills

  • Customer service
  • Teamwork
  • Time management
  • Detail oriented
  • Empathy
  • Knowledge of the cannabis industry
  • OSHA regulations
  • Regulatory compliance
  • Compassionate communication
  • Mortuary operations
  • Body preparation
  • Funeral home services
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Adaptability and flexibility
  • Professional ethics

References

  • Julie Tran, General Manager, Cypress View Mortuary and Goodbody Mortuary, (858) 337-1222
  • Leslie Martinez, General Manager, Funeraria Del Angel Chula Vista Mortuary, (619) 483-8052
  • Sabrina Ward, General Manager, Bo-Beau Kitchen + Garden, (619) 751-9330
  • Jessica Neice, General Manager, San Diego Morgue Care Center Facility, (619) 831-8387

Timeline

Funeral Director Assistant/Removal Technician

Dignity Memorial
10.2021 - Current

Bartender/ Busser

Bo-Beau Kitchen+ Garden
10.2018 - 08.2020

Sales Associate

McCalister Thrift Store
01.2015 - 11.2015

High School Diploma -

Idea Center High School

Grossmont College

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Lex Tellez