Lewis Sabbagh
Edmonton,AB
Summary
Dedicated Property Manager with proven success enhancing quality of life for resident members, promoting learning and fostering strong sense of community. Sustained collaborative relationships with resident members with policies and regulations. Demonstrated diplomacy, objectivity, positive attitude and high energy.
Overview
18
18
years of professional experience
Work History
Area Coordinator
TransGlobe Properties Ltd.
01.2024 - 05.2024
- Coordinated portfolio of eight apartment buildings
- Monitored key performance indicators to identify areas for improvement and implement necessary changes with.
- Assisted Resident Managers with site management, day to day tasks, suite inspections, rent collection, emergency response and rental inquiries.
- Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers
- Filed hearing petitions with the Residential Tenant Dispute Resolution Service due to conflicts, lease violations and non-payments of rent.
- Mentored junior team members to support their professional development goals while enhancing overall team capabilities.
- Managed administrative, facility and programmatic functions for residential communities.
- Established personal contact with resident members to adequately address customer needs and concerns by remaining visible, approachable and active online/in person.
- Oversaw safety protocols within the area of responsibility, maintaining a secure work environment for all employees.
- Advised and supported Principal Area Coordinator in addressing and resolving discipline situations and other confrontations.
- Maintained personal contact with Resident Managers to address needs and concerns by conducting weekly office hours and communicating via email and telephone.
- Improved team performance by implementing efficient scheduling and resource allocation strategies.
- Resolved conflicts among staff members, fostering a cohesive work environment.
- Conducted weekly area staff meetings to communicate information concerning residents, programming, administrative matters, staff development and other relevant issues.
- Established personal contact with Housing workers to adequately address tenant/client needs and concerns by remaining visible, approachable and active in all points of contact/communication.
- Filed all Court Proceedings for entire portfolio to the Alberta Residential Tenant Dispute Resolution Service due to Non-Payment of Rent, Interfering with the Rights of the Landlord and all Lease Violations and executed Evictions and Tenancy Terms and Conditions.
- Appeared in all tenant dispute hearings issued by the Alberta RTDRS and developed conflict management and clear understanding of proceedings including case law management
- Conducted weekly area meetings with site managers to discuss weekly site issues, vacancy rates across the portfolio, customer service improvement and rental inquiries.
Senior Property Manager
Tribal Chiefs Ventures Inc.
01.2022 - 10.2023
- Manage 28 Suites in Edmonton and 2 in St. Paul
- Screen tenants and fill in vacancies
- Achieved a 100% occupancy rate
- Contacted and assist trades people for maintenance requests
- Collected rent from all Resident Members
- Responsible for marketing/advertising
- Performed PowerPoint presentations
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations
- Investigated and resolved any tenant complaints
- Streamlined property management processes for improved efficiency and cost savings
- Conducted regular property inspections to ensure compliance with safety regulations and company standards
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed
- Contacted guest card inquiries and booked in viewings with customers
- Followed up with outstanding rent monies owing via phone calls, rent reminder notices and payment plans
- Conducted regular property inspections to ensure compliance with safety regulations and company standards
- Investigated and resolved any tenant complaints.
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed
- Collaborated with third party housing organizations to help provide housing to the homeless and those in need (Homeward Trust, NCSA, Pathways to Housing)
- Partnered with accounting teams to ensure accurate financial reporting across all managed assets.
- Delivered emergency 24-hour on-call service for tenants on building issues
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
Resident Manager
Boardwalk Rental Communities
06.2018 - 11.2021
- Ensured the health, comfort and safety of all Customers and Resident Managers
- Ensured daily communication with all site Associates
- Collected rent and followed up on defaults
- Inspections of vacant and upcoming suites
- Showed and leased suites
- Booked in viewings with customers and housing workers and completed all required paperwork for application approval.
- Set up appointments with housing/case workers representing their clients and provided guidance on housing priorities and fostered community relationships to improve tenancy terms and interpersonal relationships with clients
- Developed strong landlord-tenant relationships with all Resident Members in portfolio with setting up events, gatherings and ceremonies.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution
- Ensured all rental enquires were answered within the guidelines provided
- Annual suite inspections
- Prepared and delivered bank deposits
- Administrative duties including processing paperwork for site and other Associates
- Ensured contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
- Ensured proper and accurate inventory management
- Conducted thorough background checks on prospective tenants to minimize risks associated with delinquency or lease violations through the Crime Free Multi-Housing Program
- Reported and documented maintenance requests and scheduled appropriate services
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule
- Reported and documented maintenance requests and scheduled appropriate services
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution
- Completed daily suite inspections of vacant suites to ensure all month end priority requests have been completed and up to company standards
- Completed Annual Suite Inspections with Area Coordinator to ensure buildings and suites are up to company safety standards and in compliance.
- Completed market comparison and secret shopper inquiries to ensure housing is being kept under competitiveness and affordability with other competitors.
- Attended Residential Tenant Dispute Resolution Service Court Hearings due to Non-Payment of Rent, Noise Complaints, Interfering with the Rights of the Landlord and other Tenancy Disputes.
Correctional Peace Officer
Central Nova Scotia Correctional Facility
06.2006 - 08.2008
- Conducted thorough security checks to prevent contraband from entering the facility, ensuring a controlled environment for staff and inmates alike
- Coordinated with medical professionals to ensure proper care was provided for inmates requiring medical attention or treatment programs
- Maintained compliance with provincial regulations through meticulous documentation and reporting procedures
- Managed emergency situations calmly and effectively, utilizing crisis intervention techniques as needed to ensure safety for all involved parties
- Provided counseling services for inmates struggling with personal or emotional issues, supporting their mental health needs during incarceration periods
- Collaborated with fellow officers to maintain order and safety within the correctional facility, addressing issues promptly and efficiently
- Searched cells of inmates to identify and confiscate contraband and other prohibited items
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers
- Escorted inmates to and from cells, court, hospitals, and medical appointments
- Assisted in the reduction of inmate recidivism rates by providing support and resources for successful reintegration into society
- Completed intake paperwork, fingerprints, and searches
- Obtained information from arrested subjects to conduct debriefings
- Observed behavior of residents individually and in groups
- Booked new inmates into facility and processed inmates for release
- Conducted searches of individuals entering and exiting premises
Education
Resident Manager Certificate
Boardwalk Rental Communities
Edmonton, AB06.2018
Associate of Arts - Real Estate
Real Estate Council of Alberta
Calgary, AB06.2014
Diploma - Correctional And Policing Foundations
Success College
Halifax, NS08.2006
Skills
- Multi-unit management
- Facility Maintenance
- Cost Reduction
- Customer Service
- Team Leadership
- Conflict Resolution
- Landlord-Tenant Relations
- Client Relations
- Guest Management
- Decision-Making
- Customer Service Management
- Relationship Building
- Phone and Email Etiquette
- Microsoft Office
- Employee Supervision
- Data Entry
- Handling Complaints
- Office Management
- Goal Setting
- Credit and collections
- Team Management
- Documentation skills
- Task Delegation
- Quality Control
- Inventory Control
- Sales Tracking
Accomplishments
Achieved Most Improved Net-Promoter Score Award in 2018 at Parkview Estates for Improved Customer Service and Excessive Team Building.
Languages
English
Native or Bilingual
Arabic
Full Professional
Timeline
Area Coordinator
TransGlobe Properties Ltd.
01.2024 - 05.2024
Senior Property Manager
Tribal Chiefs Ventures Inc.
01.2022 - 10.2023
Resident Manager
Boardwalk Rental Communities
06.2018 - 11.2021
Correctional Peace Officer
Central Nova Scotia Correctional Facility
06.2006 - 08.2008
Resident Manager Certificate
Boardwalk Rental Communities
Associate of Arts - Real Estate
Real Estate Council of Alberta
Diploma - Correctional And Policing Foundations
Success College
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