Lewis Brown
Aurora,Canada
Summary
- Excellent sales experience, communication, teamwork and organizational skills developed over several years within the food and beverage industry.
- Always prancing the highest level of customer service in the workplace.
- Confident, diligent, punctual, responsible and a self-motivated team player.
- Able to build relationships with customers/clients.
Overview
18
18
years of professional experience
Work History
Floor Manager, Dining Room Server, Prep Cook
The Keg Steakhouse & Bar
01.2016 - Current
- Provided excellent service and developed relationships with guests.
- Managed a team of employees to maintain smooth-running operations in the restaurant.
- Improved guest satisfaction by addressing and resolving concerns promptly and efficiently.
- Cooked and prepared all food items in a lucrative and fast paced restaurant.
- Managed store inventory and stock levels to maintain availability of products.
Distribution Specialist
Coldhaus Direct
04.2015 - 01.2016
- Coordination and delivery of packaged beverages to all established accounts.
- Perform pre-trip inspections, daily logs and reporting to ensure fleet standards are met.
- Managed multiple accounts that required extensive brand knowledge and on-site customer service.
- Collaborated with other departments on supply and quality issues.
Head Server
Steve's Restaurant
03.2014 - 03.2015
- Accurately served in a fast pace/high turnover diner environment
- Developed relationships with guests, creating repeat clientele
- Family owned business presented opportunity to express personal suggestions and opinions to improve service
Head Bartender, Server
Edward Street Bistro
08.2013 - 02.2014
- Prepared a wide variety of mixed drinks for guests and servers.
- Broad knowledge of wines in regard to varietals and origins.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty in a fine dining environment.
Head Bartender, Shift Leader
Lone Star Texas Grill
05.2007 - 08.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Responsible for coaching and directing staff regarding the production of beverages in accordance to restaurant specifications and serving guests in a prompt manner.
- Effectively enhanced the guest experience through the up-selling of signature products.
Education
Bachelor of Arts (Honours) - Psychology
Toronto Metropolitan University
01.2024
Skills
- Exceptional communication
- Increasing sales
- Multitasking skills
- Team player attitude
References
References, gladly, upon request.
Timeline
Floor Manager, Dining Room Server, Prep Cook
The Keg Steakhouse & Bar
01.2016 - Current
Distribution Specialist
Coldhaus Direct
04.2015 - 01.2016
Head Server
Steve's Restaurant
03.2014 - 03.2015
Head Bartender, Server
Edward Street Bistro
08.2013 - 02.2014
Head Bartender, Shift Leader
Lone Star Texas Grill
05.2007 - 08.2013
Bachelor of Arts (Honours) - Psychology
Toronto Metropolitan University
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