Levon Pompa
Woodbridge,ON
Summary
Experienced airline station attendant with a professional and prepared approach to ensuring efficient and smooth operations. Strong emphasis on team collaboration and achieving results drives work ethic. Known for reliability and adaptability, excelling in customer service, time management, and problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
STATION ATTENDANT
Air Canada
04.2023 - Current
- Devote special emphasis to punctuality and work to maintain an outstanding attendance record; consistently arriving to work and ready to start immediately.
- Operate ramp-servicing vehicles and equipment with an authorized “DA” Airside Vehicle Operating Permit.
- Loading and unloading cargo and passenger baggage from aircraft.
- Work within strict timelines in order to maintain on-time departures while ensuring a safe work environment at all times.
- Proper sortation of baggage from various baggage rooms to their respective outbound flight gates.
- Proper sortation of baggage from various inbound flight gates to their respective baggage hall carousel.
- Performing baggage recovery / lost & found duties to retrieve miscellaneous items around the Terminal to return to passengers in-waiting.
- Escorting passengers within the International Arrivals baggage hall and BOH storage areas to retrieve their luggage.
- Reminding passengers in the International Arrivals baggage hall to retrieve their personal items prior to their next connecting flight.
- Assisting Baggage Hall agents to clear all luggage off the carousels for delivery processing or diverting them to live flights prior to their departures.
- Running GENDEC (general declaration) documents for flight crews and their pilots to either the International Customer Service desk or hand-deliver them directly to their respective Service Director or Captain at the terminal gate (International and Transborder).
- Creating GENDEC documents, as a GENDEC Agent, for flight crews and their pilots in a timely manner (International and Transborder).
- Assisting the Tow Operator to tow various aircrafts to and from their respective gates, preparing the gate apron and doing a 30-point aircraft inspection.
- Facilitate smooth shift handovers by maintaining thorough records of completed tasks during shifts.
- Promote positive company image by consistently delivering professional service to all customers.
- Currently in possession of a Transport Canada Airport RAIC and a GTAA DA AVOP
- Enhanced station cleanliness through regular maintenance and organization tasks.
NON-INVENTORY RECEIVER
Amazon Fulfillment Centre YYZ7/YYZ8
09.2019 - 07.2022
- Participated in ongoing training to enhance own job skills and knowledge and provided assistance / guidance to Material Handlers where applicable
- Delivered and routed materials to departments using pallet jacks and Power Industrial Truck (PIT) machines
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible on a daily basis
- Responded quickly to meet customer needs and resolve problems
- Provided daily non-inventory counts, in multiple areas, and identified variances if applicable
- Assessed safety of each trailer received via proprietary Global Trailer Dock and Release (GTDR) app on Kindle
- Physically received non-inventory deliveries for multiple recipients
- Processed deliveries into internal computer tracking system (Coupa)
- Overseen the management of the fulfillment centre trailer yard (e.g
- - Trailer moves according to FC non-inventory material needs, status updates) via Amazon Logistics Yard Management System and the Printer Cartridge Site Recycling Program
- Contacted delivery recipients via phone, e-mail or Amazon Chime messaging app that their deliveries have arrived for pick-up or hand-delivering items to recipients
- Personally trained to use a Crown Center Rider, Electric Pallet Jack, Clamp, Dock Stocker Forklift and manual pallet jack to assist within the position
- Coordinated efficient storage areas to optimize material movements and minimize labour hours using 5S methodology
- Coordinated, counted and verified all non-inventory stock supplies for monthly cycle counts
- Received incoming shipments, compared contents against associated records and transmitted to proper department
- Created a digital delivery log in Microsoft Excel and accompanying PowerPoint training presentation, in order to replace manual tracking, create easier audit searches and make logging more efficient
- It was designed to track all associate deliveries, which has improved productivity log times by 85%
- Corresponded with vendor representatives by phone or Microsoft Outlook to make arrangements and provide instructions for shipment and delivery of orders
AWAY TEAM TRAINER (YHM1)
Amazon Fulfillment Centre YYZ7/YYZ8
02.2022 - 02.2022
- Coordinated team exercises and group discussions to increase training engagement (Outbound Ship Dock department) in the largest sortable facility in Canada to date (YHM1 - Hamilton) for a 3-week period
- Monitored and evaluated training activities and program effectiveness
LIVERY DRIVER
Uber Technologies Inc.
04.2019 - 03.2020
- Communicated with app to exchange information and received requests for passenger service (pick-up/drop-off)
- Provided passengers with assistance entering and exiting vehicle (and helped them with any luggage/personal belongings where applicable)
- Picked up passengers at prearranged locations on the app and by cruising streets in high traffic areas
- Followed relevant safety regulations and provincial laws governing vehicle operation and ensured that passengers followed safety regulations
- Reported any discrepancies/customer service issues directly through the app to resolve issues/blacklist passengers due to unruly behaviour
LIVERY DRIVER
Lyft, Inc.
04.2019 - 03.2020
- Communicated with app to exchange information and received requests for passenger service (pick-up/drop-off)
- Provided passengers with assistance entering and exiting vehicle (and helped them with any luggage/personal belongings where applicable)
- Picked up passengers at prearranged locations on the app and by cruising streets in high traffic areas
- Followed relevant safety regulations and provincial laws governing vehicle operation and ensured that passengers followed safety regulations
- Reported any discrepancies/customer service issues directly through the app to resolve issues/blacklist passengers due to unruly behaviour
ASSOCIATE
Amazon Fulfillment Centre YYZ3
12.2017 - 09.2019
- Prepped and stowed newly received items from the Inbound Receiving department
- Picked and packaged outbound customer orders based on their request
- Replenished supplies to Packing Stations (Water Spider)
- Sealed customer box orders with an Automated Tape Machine
- Manually sorted boxes on a platform chute designated to various shipping companies
- Filled customer boxes into a trailer using a designated stacking order and in a safe manner
- Presided on the Associate Appeals Committee and the Associate Activities Committee
AWAY TEAM TRAINER (YOW1)
Amazon Fulfillment Centre YYZ3
07.2019 - 07.2019
- Coordinated team exercises and group discussions to increase training engagement (Picking and Packing departments) in the largest non-sortable facility in Canada (YOW1 - Ottawa) for a 3-week period
- Trained to use Raymond Order Picker for use in the duration of my assignment
- Monitored and evaluated training activities and program effectiveness
LEARNING AMBASSADOR / CROWN ORDER PICKER TRAINER
Amazon Fulfillment Centre YYZ3
07.2018 - 07.2019
- Cross-trained new and pre-existing associates in various departments (Stow, Pick, Pack and Ship Dock)
- Successfully completed the Crown 'Train The Trainer' program to train new and pre-existing associates to operate an Order Picker PIT machine
- Trained on how to operate a Crown Reach PIT
- Audited and coached associates on properly operating Order Pickers during daily operations
WAREHOUSE ASSOCIATE
ERB Transport
07.2017 - 12.2017
- Sorted inbound products from participating food service vendors
- Lifted and loaded food service products (from 10-80lbs) onto pallets and prepared pallets for shipping to a customer location
- Worked in a refrigerated environment (4 degrees Celsius) and a freezer (-20 degrees Celsius)
SCHOOL PHOTOGRAPHER
Edge Imaging
08.2016 - 11.2017
- Digitally edited photos to enhance appearance at their Burlington corporate office / photolab
- Photographed high-quality images for various print and digital projects, consisting of class and graduation, sports team and dance studio photos within the Peel Region territory (and expanded Greater Toronto Area when required)
- Tracked inventory for photo products and equipment
EVENT PHOTOGRAPHER
Clarins Canada
11.2011 - 01.2017
- Captured glamour shot photos of all Red Carpet Event clients and candid photos of the Event
- Collaborated with ELLE Canada Magazine during their 'Model Wanted' event to determine the winner of a gift package and 'Model Of The Month' status to a lucky patron
- Represented the Clarins brand as their official Event Photographer in participating department stores (Sears and Hudson's Bay), Shoppers Drug Mart/Murale and Spa MyBlend at the Ritz-Carlton hotel in Toronto
- Adjusted, modified and networked photos using digital and computer manipulative applications
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product
- Photographed high-quality images for various print and digital projects
Education
LEADING THE WAY -
University of Toronto Rotman School of Management
01.2012
HOSPITALITY MANAGEMENT DIPLOMA -
Humber College (North Campus)
06.2003
COLLABORATIVE JOB PLACEMENT STRATEGY - HILTON TORONTO AIRPORT HOTEL
Humber College (North Campus)
06.2003
EFFECTIVE LEADERSHIP MANAGEMENT CERTIFICATE -
Humber College (North Campus)
06.2002
HIGH SCHOOL DIPLOMA -
St. Marguerite d'Youville Secondary School
10.1998
Skills
- Workplace safety
- Reliability and punctuality
- Problem-solving
- Friendly and outgoing
- Punctual and reliable
- Effective communication
- Training and coaching
- Initiative and Self-motivation
- Time management
- Customer service
- Team player attitude
- Strong work ethic
Certification
- Heaven Can Wait Emergency First Aid Training - Standard First Aid with CPR/AED Level C, 01/31/23, 01/31/26
- Transport Canada Airport Restricted Access Identification Card (RAIC), 04/30/28
- DA Airside Vehicle Operator's Permit (AVOP), 04/30/26
Timeline
STATION ATTENDANT
Air Canada
04.2023 - Current
AWAY TEAM TRAINER (YHM1)
Amazon Fulfillment Centre YYZ7/YYZ8
02.2022 - 02.2022
NON-INVENTORY RECEIVER
Amazon Fulfillment Centre YYZ7/YYZ8
09.2019 - 07.2022
AWAY TEAM TRAINER (YOW1)
Amazon Fulfillment Centre YYZ3
07.2019 - 07.2019
LIVERY DRIVER
Uber Technologies Inc.
04.2019 - 03.2020
LIVERY DRIVER
Lyft, Inc.
04.2019 - 03.2020
LEARNING AMBASSADOR / CROWN ORDER PICKER TRAINER
Amazon Fulfillment Centre YYZ3
07.2018 - 07.2019
ASSOCIATE
Amazon Fulfillment Centre YYZ3
12.2017 - 09.2019
WAREHOUSE ASSOCIATE
ERB Transport
07.2017 - 12.2017
SCHOOL PHOTOGRAPHER
Edge Imaging
08.2016 - 11.2017
EVENT PHOTOGRAPHER
Clarins Canada
11.2011 - 01.2017
HOSPITALITY MANAGEMENT DIPLOMA -
Humber College (North Campus)
COLLABORATIVE JOB PLACEMENT STRATEGY - HILTON TORONTO AIRPORT HOTEL
Humber College (North Campus)
EFFECTIVE LEADERSHIP MANAGEMENT CERTIFICATE -
Humber College (North Campus)
HIGH SCHOOL DIPLOMA -
St. Marguerite d'Youville Secondary School
- Heaven Can Wait Emergency First Aid Training - Standard First Aid with CPR/AED Level C, 01/31/23, 01/31/26
- Transport Canada Airport Restricted Access Identification Card (RAIC), 04/30/28
- DA Airside Vehicle Operator's Permit (AVOP), 04/30/26
LEADING THE WAY -
University of Toronto Rotman School of Management
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