Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LEVON DEMIRTSHYAN

Canoga Park

Summary

Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 7 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Overview

6
6
years of professional experience

Work History

Receptionist Administrator

THe Cypress Center
06.2022 - 01.2025
  • Checked Patients Insurance(medicare, BlueShield,etc.) to see if they are in Network or out of network
  • Used WebPt to schedule patients and schedule evaluations.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Helped the doctors when needed
  • Created charts and new patients documents to make sure everything is organized
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Barista

Starbucks
11.2019 - 10.2021
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
  • Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
  • Describe menu items to customers or suggest products that might appeal to them.
  • Provide customers with product details, such as coffee blend or preparation descriptions.
  • Receive and process customer payments.
  • Create signs to advertise store products or events.

Cook/Manager

Halal House
10.2020 - 09.2021
  • Check the quantity and quality of received products.
  • Monitor sanitation practices to ensure that employees follow standards and regulations.
  • Check the quality of raw or cooked food products to ensure that standards are met.
  • Supervise or coordinate activities of cooks or workers engaged in food preparation.
  • Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food.
  • Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs.
  • Determine production schedules and staff requirements necessary to ensure timely delivery of services.
  • Demonstrate new cooking techniques or equipment to staff.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.

Volunteer Escort Office

Valley Presbyterian Hospital
10.2018 - 06.2020
  • Answer calls from departments in the hospital and help them with tasks (deliver medications, food, patients belongings).
  • Help patients with minor tasks.
  • Discharge patients from their room to another room or to their car in a wheelchair.
  • Deliver blood to laboratory.
  • Connects patients family to their exact room.

Education

Bachelor of Science - Kinesiology Exercise Science

CSUN
Northridge, CA
12-2025

Skills

  • Checking Insurance
  • Confidential information management
  • File organization
  • Maintenance tracking
  • Reception area maintenance
  • Office equipment maintenance
  • Appointment setting
  • Expense tracking
  • Client relations
  • Scheduling appointments
  • Call handling
  • Document retrieval
  • Multi-line phone operation
  • Document management
  • Fee collection

Languages

English
Native or Bilingual
Armenian
Native or Bilingual

Timeline

Receptionist Administrator

THe Cypress Center
06.2022 - 01.2025

Cook/Manager

Halal House
10.2020 - 09.2021

Barista

Starbucks
11.2019 - 10.2021

Volunteer Escort Office

Valley Presbyterian Hospital
10.2018 - 06.2020

Bachelor of Science - Kinesiology Exercise Science

CSUN

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LEVON DEMIRTSHYAN