Levi Henderson
Winnipeg,MB
Summary
Dynamic professional with a proven track record, adept at implementing customized alarm protocols and enhancing workflow efficiency. Skilled in incident reporting and customer service, I excel in maintaining accurate records and collaborating with technical teams to drive software improvements. Committed to safety and clear communication in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Central Station Operator
Us Monitoring
11.2021 - 05.2022
- Implemented customized alarm protocols as per client preferences, personalizing services to cater to individual needs.
- Contributed suggestions for process improvements at team meetings that led to increased workflow efficiency within the station.
- Ensured accurate record-keeping for incident reports and customer information, maintaining a secure database.
- Continuously provided feedback on system performance to technical teams, aiding in the development of software updates and improvements.
- Conducted regular audits on monitored accounts to identify and rectify any discrepancies, ensuring accuracy in information.
- Collaborated with law enforcement agencies to provide essential information related to active alarm events, aiding in swift resolutions.
- Reviewed incoming signals for accuracy, prioritizing urgent cases while minimizing momentary distractions or disruptions.
- Kept detailed logs of all relevant actions taken during shifts which helped maintain transparency among team members.
Delivery Associate
National Coatings & Supplies
11.2017 - 07.2018
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
- Maintained accurate records of all completed deliveries, ensuring proper documentation for billing purposes.
River Guard
Oklahoma City Riversports
06.2016 - 09.2017
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld a professional appearance and demeanor while on duty, projecting safety and ensuring trust in clients.
- Patrolled and monitored premises in company vehicle and by foot.
Education
Certification - Mechatronics
Francis Tuttle Technology Center
Edmond, OK01.2021
Associate's Degree - Science
University of Central Oklahoma
Edmond, OK05.2018
Skills
- Safety procedures
- Supervisory skills
- Physical security
- Incident reporting
- Security protocols
- Software knowledge
- Policy compliance
- Excellent phone demeanor
- Front desk operations
- Computer skills
- Clear communication
- Typing skills
- Greeting customers
- Professional communication
- Flexible schedule
- Information assistance
- Access control
- Emergency response
- Recordkeeping
- Clerical support
- Tech support collaboration
- Customer service
- Time management
- Attention to detail
Languages
English
Full Professional
Accomplishments
Eagle Scout - Highest award in BSA
Venturing Bronze Award - Wilderness Survival and Emergency Preparedness.
Venturing Ranger Award - Shooting Sports
Completely full marathon at Oklahoma City Marathon 2016
Timeline
Central Station Operator
Us Monitoring
11.2021 - 05.2022
Delivery Associate
National Coatings & Supplies
11.2017 - 07.2018
River Guard
Oklahoma City Riversports
06.2016 - 09.2017
Certification - Mechatronics
Francis Tuttle Technology Center
Associate's Degree - Science
University of Central Oklahoma