LEVI C. PIONCIO
Milton,Ontario
Summary
Seeking a position in a company where I can utilize my skills and help me improve my career growth.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Telus Digital
Pavia, Iloilo, Philippines
06.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer’s concern through chat efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active reading skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
WNS Global Services
Megaworld, Mandurriao, Iloilo City
04.2021 - 07.2022
- Handled calls from the travel agent / traveler
- Worked as Flex support and Flex trainer
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Associate
TeleTech
Mandurriao, Iloilo City
07.2019 - 03.2020
- Handled calls from the health care providers
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained a high level of product knowledge, providing accurate information to customers.
Records Officer Intern
Department of Agrarian Reform
06.2018 - 10.2018
- Handled troubleshooting and maintenance, encoded incoming and outgoing files.
Education
College Graduate - Bachelor of Science in Computer Science
Iloilo Science and Technology University
Iloilo City, La Paz04.2019
Skills
- Microsoft Office
- MS Word
- Excel
- Powerpoint
- Internet
- Written communication
- Verbal communication
- Organizational skills
- Efficiency
- Teamwork
- Leadership
- Motivation
Languages
English
Professional Working
Accomplishments
- Specialized Field Honor, 05/31/19
- Leadership Award, 05/31/18
Personal Information
Date of Birth: 11/22/97
Pre Professional Experience
Records Officer Intern, Department of Agrarian Reform, Region VI, 06/01/18, 10/31/18, Handle troubleshooting and maintenance., Encode incoming and outgoing files.
Timeline
Customer Service Representative
Telus Digital
06.2023 - 01.2025
Customer Service Representative
WNS Global Services
04.2021 - 07.2022
Customer Service Associate
TeleTech
07.2019 - 03.2020
Records Officer Intern
Department of Agrarian Reform
06.2018 - 10.2018
College Graduate - Bachelor of Science in Computer Science
Iloilo Science and Technology University