Heather Bennett
San Diego,CA
Summary
Experienced Assistant Branch Manager with strong reputation for setting the branch up for operational success. Effectively manage and train team members to correctly follow policy and procedure, and succeed in accomplishing branch priorities. Highly organized and detail oriented, committed to accomplishing goals in a timely manner, intrinsically motivated.
Overview
17
17
years of professional experience
Work History
Assistant Branch Manager
Chase Bank
11.2020 - Current
- Directly manages Associate Bankers - to include initial training program, accurately processing transactions for clients, coaching behaviors, and promoting career development and growth.
- Oversees all branch policies, procedures and operations to ensure team members understand and execute correct processes.
- Responsible for understanding and communicating proper security protocols in the branch to maintain safety for both employees and clients.
- Works directly with the Branch Manager to improve branch performance, including sales production, service provided by all team members, and communicating branch priorities.
- Serves as a Certified Mentor, assisting the Market with training and mentoring Associate Bankers and Lead Associate Operations.
- Assists with transaction line activity and servicing clients as needed.
- Oversees the entire branch staff in the absence of the Branch Manager.
Lead Associate Operations
Chase Bank
04.2015 - 11.2020
- Work closely with Branch Manager to provide a positive environment for employees and exceptional experience for customers
- Ensure branch is operationally sound by providing leadership and training to employees to effectively execute policy and procedure
- Analyze risk possibilities and minimizing loss by recognizing and understanding fraud criteria
- Made significant contributions to multiple successful branch reviews.
Teller
Chase Bank
08.2013 - 04.2015
- Performing teller transactions for customers
- Maintaining personal cash drawer with accuracy to ensure balancing daily
- Provide positive and friendly encounters for customers.
Sales Associate
Wholesale Flowers And Supplies
01.2013 - 06.2013
Youth Ministry Assistant
Christ Lutheran Church Ministries
06.2007 - 01.2013
Sales Associate/Shift Manager
C28 Christian Clothing Store
06.2009 - 01.2012
Sales Associate/Shift Manager
PreVue Formal and Bridal
01.2008 - 05.2009
Education
Bachelor of Arts - Interior Design
San Diego State University
12.2012
Skills
- Lead and train team members
- Relationship building and management
- Policy and procedure development
- Operations leadership
- Microsoft Word
- Microsoft Excel
- Microsoft Publisher
- Microsoft Power Point
Timeline
Assistant Branch Manager
Chase Bank
11.2020 - Current
Lead Associate Operations
Chase Bank
04.2015 - 11.2020
Teller
Chase Bank
08.2013 - 04.2015
Sales Associate
Wholesale Flowers And Supplies
01.2013 - 06.2013
Sales Associate/Shift Manager
C28 Christian Clothing Store
06.2009 - 01.2012
Sales Associate/Shift Manager
PreVue Formal and Bridal
01.2008 - 05.2009
Youth Ministry Assistant
Christ Lutheran Church Ministries
06.2007 - 01.2013
Bachelor of Arts - Interior Design
San Diego State University
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