Hi, I’m
Leven LV
Burnaby,BC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
year of professional experience
Work History
Philips services center
Customer Service Representative
07.2021 - 07.2022
Job overview
1. Handle Money: Help people put money in their accounts, take money out, and pay their bills following the rules and being fair.
2. Understand Needs: Listen to what customers want and help them find the right banking services while keeping their information private.
3. **Solve Problems:** Help customers with their issues using set steps, and ask for extra help when things are different than usual.
4. Meet Goals:Work hard to reach targets and help the bank succeed by suggesting helpful banking options and getting things done quickly and correctly.
5. Connect with Customers:Talk to customers in a friendly way and guide them clearly about banking services and how to use them.
6. Be a Team Player: Help create a happy and fair workplace by working well with others and improving your own skills.
7. Resolve Issues: Listen to unhappy customers and fix their problems nicely, which helps them feel good about coming back.
8. Stay Calm Under Pressure:Manage tough situations well and stay professional while solving problems or disagreements.
Education
Canadian CollegeVancouver, BC
High School Diploma
03-2025
Manjanbazam Cadet CollegeKPK
High School Degree
11-2021
Skills
- Client Support
- Active listening
- Critical thinking
- Data entry
- Customer relations
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Arabic
Limited
Hindi
Native/ Bilingual
Punjabi
Limited Working
Education Certifications
Education Certifications:
- High School Diploma
- Diploma in Business Management
- Certificate in English as a Second Language
- Certificate in Business English
- Certificate in Business Workplace
References
References available upon request.
Availability
[Thursday]][Friday][Saturday][Sunday]
-Anytime
Timeline
Customer Service Representative
Philips services center
07.2021 - 07.2022
Canadian College
High School Diploma
Manjanbazam Cadet College
High School Degree
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