Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
CustomerServiceRepresentative
Leul Negash

Leul Negash

Surrey,British colombia

Summary

Proven Customer Service Specialist with a track record at Prime General Supply, adept in conflict resolution and critical thinking. Excelled in enhancing customer loyalty through empathetic service and proficient data entry skills. Achieved high customer satisfaction, leveraging active listening and Microsoft Excel to streamline processes and improve user experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Prime General Supply
12.2022 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service Officer

Hotel International Muyenga
01.2021 - 11.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Education

Intercalated Bachelor Of Science - Public Health

Clarke International University
Kampala, Uganda
01.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Scheduling
  • Follow-up skills

Languages

English
Full Professional
Amharic
Limited Working

Certification

  • First Aid
  • WHMIS

Timeline

Customer Service Representative

Prime General Supply
12.2022 - 06.2024

Customer Service Officer

Hotel International Muyenga
01.2021 - 11.2022

Intercalated Bachelor Of Science - Public Health

Clarke International University

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Leul Negash