Leuisia Adjei
Edmonton,AB
Summary
Experienced proffessional and manager with over five years of experience in hospitality and sales. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated sales and hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Guest Service Manager
Boulder Mountain Resort
01.2022 - 12.2022
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Attended to customer needs, responding to questions, complaints and escalations.
- Monitored staff training, scheduling and shift changes.
- Understood and implemented safety and emergency procedures.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Warmly and genuinely greeted guest with a smile as the first point of contact. Building rapport with new and return guest.
- Solving guest and inventory challenges by finding long term solutions for unforeseen obstacles to mitigate the risk of recurrences. While consistently working to hear and repair guest relations.
- Appraising circumstances in order to efficiently and effectively coordinate multiple task simultaneously, while placing priority on exigency.
- Expedite guest inquiries heedfully via email, voicemail, phone, AirBnB, BookingdotCom ect, at opportune moments while strengthening guest relations.
- Operate kubota, golf cart and cargo vans to move throughout the resort safely and swiftly.
- Oversaw day-to-day operations of 21 cabin/glamping units hotel with staff of employees.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Oversaw lobby operations and concierge services.
- Evaluated and promptly resolved lodging facility operational issues.
- Implemented successful strategies to increase customer satisfaction.
- Implemented procedures and services to improve hotel services and amenities.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Liaised between guests and hotel management, relaying information, promotions and issues.
Museum Associates
Revelstoke Railway Heritage Museum
03.2022 - 12.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Conducted research, gathered information from multiple sources and presented results.
- Carried out day-to-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections, and purchases.
Hostess & Junior Server
Old Spaghetti Factory
05.2022 - 10.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Answered customer questions about hours, seating, and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Took initial drink orders and relayed information to wait or bar staff.
- Advised customers about special offerings and menu items to help drive sales.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including , kitchen and to-go stations.
- Accommodated special seating requests for guests to enhance satisfaction.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Crew Trainer & Guest Experience Leader
McDonald‘s
10.2019 - 05.2021
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety and customer service.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained other employees in customer service, food safety, and performance requirements.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Sales Associate
CreekSide Gifts
06.2019 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Junior Server & Crew Trainer
Flips Restaurant
08.2018 - 07.2019
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation..
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
Education
Highschool Diploma - Math, English, Chemistry, Biology
Heart Lake Secondary School
Brampton, ON06.2018
Spanish, English, Arts, Math & Photography
Lillian Osborne Secondary School
Edmonton, Alberta2016
Accomplishments
- Achieved Result through effectively helping with Task.
Additional Information
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Timeline
Hostess & Junior Server
Old Spaghetti Factory
05.2022 - 10.2022
Museum Associates
Revelstoke Railway Heritage Museum
03.2022 - 12.2022
Guest Service Manager
Boulder Mountain Resort
01.2022 - 12.2022
Crew Trainer & Guest Experience Leader
McDonald‘s
10.2019 - 05.2021
Sales Associate
CreekSide Gifts
06.2019 - 10.2019
Junior Server & Crew Trainer
Flips Restaurant
08.2018 - 07.2019
Highschool Diploma - Math, English, Chemistry, Biology
Heart Lake Secondary School
Spanish, English, Arts, Math & Photography
Lillian Osborne Secondary School
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