Summary
Overview
Work History
Education
Skills
Prodeuct tested and Developed Walmart Connect
Product tested and Developed Walmart Connect
Timeline
Generic

Letticia Ortega

San Bernardino

Summary

Dynamic Digital Manager with proven success at Walmart, leveraging data analytics and team leadership to drive customer engagement and enhance brand awareness. Expert in campaign development and performance reporting, I consistently exceed expectations through strategic project management and decisive action. Passionate about fostering collaboration across departments to achieve outstanding results.

Forward-thinking and experienced in working with cross-functional teams to achieve marketing and brand development goals. Collaborates cross-functionally to create, execute and optimize deliveries and product logistics.

Detail-oriented manager experienced in leading product strategy and business development using in-depth knowledge of market trends. Successful at establishing clear objectives for team members and enforcing deadlines to keep projects on track.

Overview

30
30
years of professional experience

Work History

Digital Marketing Manager

Walmart
03.1995 - Current
  • Monitored trends in digital marketing landscape and adjusted strategies accordingly.
  • Led and managed talented teams to plan and implement project tasks meeting timelines and exceeding expectations.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Developed performance metrics to benchmark websites.
  • Trained support staff in site implementation, updating and maintenance procedures.
  • Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
  • Worked cross-functionally with various departments on projects.

Front End Store Manager

Walmart
03.2011 - 03.2020
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Education

High School Diploma -

West Covina High School
West Covina, CA
06-1991

Skills

  • Data analytics
  • Customer engagement strategies
  • Database control
  • Market analysis
  • Team leadership
  • Project management
  • Tact
  • Decisiveness
  • Performance reporting
  • Campaign development

Prodeuct tested and Developed Walmart Connect

We put Walmart’s scale, reach and proprietary customer data to work for advertisers of all sizes.  With access to our closed-loop measurement, I can track my campaign’s impact on sales across Walmart’s site and app, in our stores, and, for some campaigns, in the rest of the market.  Walmart is America’s largest retailer, serving 90% of U.S. households and employing over 2 million associates nationwide.  With Walmart Connect, we’re building on that success to bring customers & advertising partners together like never before.

Product tested and Developed Walmart Connect

We put Walmart’s scale, reach and proprietary customer data to work for advertisers of all sizes.  With access to our closed-loop measurement, I can track my campaign’s impact on sales across Walmart’s site and app, in our stores, and in the rest of the market.  Walmart is America’s largest retailer, serving 90% of U.S. households and employing over 2 million associates nationwide. With Walmart Connect, we’re building on that success to bring customers & advertising partners together like never before.  This unique vision connects our advertisers to consumers across an App, and Web, based platform.  Once a consumer decided to purchase goods, the location based software send the information to the nearest store, where the team of associates can pull the item from the shelves.  The web based application handles the logistics, and updates the inventory as my team locates, pulls, stages, and delivers the merchandise via tracked metrics.  Currently in a Walmart Superstore, managing multi-million dollar sales and leading the region.    

Timeline

Front End Store Manager

Walmart
03.2011 - 03.2020

Digital Marketing Manager

Walmart
03.1995 - Current

High School Diploma -

West Covina High School
Letticia Ortega