Summary
Overview
Work History
Education
Skills
Accomplishments
Phone
Timeline
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Le'Tisha Lincoln

Suisun City,CA

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

19
19
years of professional experience

Work History

Store Manager

DSW Shoe Warehouse
04.2021 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Approved regular payroll submissions for employees.
  • Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Assistant Store Manager

Kohl's Department Store
01.2017 - 04.2021
  • Participate in variety of assignments involving technical, administrative, and daily store operations
  • Ensure customer needs are met, and complaints are resolved efficiently
  • Ensure all products and displays are merchandised effectively to maximize sales and profitability
  • Ensure adequate staffing by recruiting, selecting, orienting, and training employees
  • Communicate to employees orally and written by coaching, counseling and disciplining employees
  • Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Sales Associates and Recovery & Replenishment Supervisor

Kohl's Department Store
08.2005 - 12.2016
  • Handled all Points of Sales and processed all cash transactions into cash system, perfectly balancing at end of each shift
  • Retain sufficient in-depth knowledge of products and services, which often results in high attention to customer sales
  • Always requested credit card applications for each guest
  • Ensured store was properly stocked with merchandise and store was neat, clean, and professional
  • Ensured standards for quality, customer service and health and safety were met
  • Assisted Loss Prevention in recovery of merchandise, preventing thousands of dollars in lost revenue
  • Optimized order fulfillment processes, ensuring customer satisfaction through timely deliveries and accurate inventory management.
  • Handled day-to-day shipping and receiving overseeing more than 200 packages per day.

Education

Associate of Arts -

Diablo Valley College
Concord, CA

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Goals and performance

Accomplishments

  • Achieved the #1 store ranking within 1 year.
  • Exceeded monthly store sales goals 12 months in a row.
  • Supervised team of 20 staff members.
  • Documented and resolved broken truck process which led to positive sales in store and fulfullment.
  • Decreased shrink by 4% by increasing sales by coaching department managers on new merchandising standards.

Phone

(510) 575-5019

Timeline

Store Manager

DSW Shoe Warehouse
04.2021 - Current

Assistant Store Manager

Kohl's Department Store
01.2017 - 04.2021

Sales Associates and Recovery & Replenishment Supervisor

Kohl's Department Store
08.2005 - 12.2016

Associate of Arts -

Diablo Valley College

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Le'Tisha Lincoln