LE TINH PHUONG (ERIN) PHAM
Orléans,ON
Summary
Results-oriented customer service supervisor with expertise in sales management and office administration. Highly skilled in strategic planning, employee relations, and handling escalated customer support issues. Proactive and punctual with a performance-based management approach.
Overview
4
4
years of professional experience
Work History
Client Experience Lead
Sephora CA, Inc.
Ottawa, ON
07.2022 - Current
- Utilized effective communication skills to provide excellent client service, resolve issues raised by customers, and address concerns.
- Delivered continuous coaching to associates to improve their performance and achieve the store's key metrics, while enhancing overall customer experience.
- Collaborated with cross-functional teams to address and capitalize on opportunities for enhancing business KPIs.
- Assisted numerous brands in organizing and executing promotional events to enhance brand visibility and drive sales. Generated comprehensive reports on brand activities for management review.
- Led team engagement to assist cross-functional departments and achieve goals.
Boutique Team Leader
Nespresso CA, Inc.
Ottawa, ON
09.2021 - 07.2022
- Managed daily operations of a boutique store with $1.3 million in quarterly sales.
- Cultivated a loyal customer base by providing excellent customer service.
- Responded to customer service issues and worked with parties to effectively communicate and resolve.
- Developed and administered customer service and product training sessions for staff and new hires to have extensive product knowledge and upselling skills.
- Supervised staff and coached team members in expectations for serving customers in a luxury branded store.
Boutique Coffee Specialist
Nespresso CA, Inc.
Ottawa, ON
11.2020 - 08.2021
- Served types of customer needs and resolved problems to satisfaction.
- Communicated with patrons to offer friendly service and determine needs.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Described menu items to customers and suggested products based on stated preferences.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Achieved recognition from management for 5 consecutive months of meeting sales targets.
Tech Support Event Associate
eSAX Virtual Events
Ottawa, ON
10.2020 - 05.2021
- Welcomed and assisted guests in virtual platform troubleshooting.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Coordinated meeting and work schedules for internal team.
- Took meeting minutes, documenting vital information for team reference.
Education
Post-Degree Certificate - Event Management
Algonquin College
Ottawa, ON05.2021
BBA - International Business
University of Economics of Ho Chi Minh City
Ho Chi Minh City, Vietnam12.2016
Skills
- Client relations and retention
- Sales expertise
- Conflict/Issue resolution
- Team building and leadership
- Supervision
- Organizational skills
- Computer skills/MS Office
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
Vietnamese
Native language
English
Advanced (C1)
C1
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureWork from home optionWork-life balanceTimeline
Client Experience Lead
Sephora CA, Inc.
07.2022 - Current
Boutique Team Leader
Nespresso CA, Inc.
09.2021 - 07.2022
Boutique Coffee Specialist
Nespresso CA, Inc.
11.2020 - 08.2021
Tech Support Event Associate
eSAX Virtual Events
10.2020 - 05.2021
Post-Degree Certificate - Event Management
Algonquin College
BBA - International Business
University of Economics of Ho Chi Minh City
Similar Profiles
Delisha DsilvaDelisha Dsilva
Internship at CA Rajan dsouza and CA Lara dsouzaInternship at CA Rajan dsouza and CA Lara dsouza
Kamelia VioletteKamelia Violette
Learning and Development Manager at CA Mentor/REM CA/REM NVLearning and Development Manager at CA Mentor/REM CA/REM NV
Mela ViliMela Vili
Senior Inventory Controller at SephoraSenior Inventory Controller at Sephora