LETICIA PETRUCCELLI ROSAR

A philanthropic non-governmental organization that provides assistance and support to neuro divergent children and their families in vulnerable situations.

• Assisted with fundraising efforts, including event planning and execution and donor outreach;
• Assisted the marketing and sales department.

(Engineering Consulting Company)

• Improved the accounting department efficiency by developing and automating Excel control sheets;
• Increased the Costumer Satisfaction Level from 3,4/5 to 4/5 by establishing and tracking financial indicators;
• Responded promptly to inquiries from clients or other departments regarding billing or payment issues.
• Performed account analysis and reconciliation tasks to ensure accuracy of balances.

(Luxury Lighting Articles Store)

• Assisted the supply manager by placing orders with suppliers and registering new suppliers;
• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Supported the stock manager by managing product inventory, inputting data into the TOTVS System, analyzing and tracking indicators using spreadsheets;
• Provided assistance to the Human Resources and Financial manager;
• Enhanced the customer journey by managing product warranties;
• Mapped and optimized product warranty process increasing efficiency by 50% and customer satisfaction from 1/5 to 4/5.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.