Leticia Asaka Munoz Murakami

• Started there as a practicum student in February, asked to come back part-time starting March 12th
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Directed patients to exam rooms, and prepared for physician examinations.
• Sanitized and restocked each medical room with adequate supply of medications and supplies in preparation for patients.
• Used Wolf/MedAccess to schedule appointments for doctor visits and procedures.
• Improved office communication by promptly relaying messages between patients and healthcare providers.
• Fostered welcoming environment, greeting patients and provided compassionate support during check-in/check-out process.
• Maintained strict compliance with PIPA regulations, ensuring the confidentiality of sensitive patient information.
• Attached incoming faxes as well as faxing specialists for updates

• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Adapted to an incredibly fast-paced environment

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Analyzed customer feedback and implemented strategies to improve customer experience.

Learned how to:

• Build schedules
• Interview, onboard, and terminate employees
• Analyze P&L reports
• Adjust store inventory PARs
• Process payroll
• Investigate customer service scores to improve on customer satisfaction
• Delegate tasks to manage time effectively

• Quickly adapted to working at a new store while bringing in all the skills I acquired from my previous store.
• Demonstrated my leadership skills but making sure to build and establish trust with my new partners first.
• Improved my skills to coach my fellow shift supervisors respectfully yet effectively as well.

• Became familiar with efficiently opening and closing the store as well as dealing with cash management and regularly counting the safe.
• Regularly did store orders while making sure to minimize product waste. I also made sure to communicate with other stores in my district to fix/manage our inventory whenever delivery issues would arise.
• Addressed and resolved questions/complaints from customers that the baristas might need help managing with.
• Learned how to respond in various high stress situations from facilities breaking down to emergency incidents.
• Made sure the store was in compliance with health and safety food regulations.
• Helped coach the partners to continuously improve their experience, efficiency and skills.
• Lead my team by example by making sure to connect with the customers (especially our regulars) as well as always doing my best to create a positive and energetic environment.

• Refined my skills as a barista to become strong in any position I was put in.
• Became a barista trainer to help nurture and develop new barista hires.
• Showed my ability to be proactive about various situations: for example making sure to communicate when product inventory would run low, or vocalizing whenever I felt we needed more support on the floor.

• Learned to craft a variety of high quality core starbucks beverages as well as many seasonal ones as well.
• Discovered the many differences between coffees, the different ways to brew them and what foods to pair them with.
• Adapted to the busy and hectic experience of taking customer orders whether it be in person at the till, or on the drive-through headset.
• Maintained the customer area to make sure the store was clean, safe, and ready.
• Gained an understanding of how to create the starbucks experience to make the customers and my fellow partners feel welcomed and appreciated.