Leticia Velazquez
Pomona
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Service Technician
America's Tire Company
02.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Customer Service Representative
The Home Depot Inc
12.2022 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
Glendora Cigar Emporium
06.2018 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Science - Radiologic Technology
Chaffey College
Chino, CA01-2026
Skills
- Installation and repair
- Attention to detail
- Customer service
- Customer relations
- Excellent people skills
- Goal oriented
- Cash handling
Languages
Spanish
Native or Bilingual
English
Timeline
Service Technician
America's Tire Company
02.2024 - Current
Customer Service Representative
The Home Depot Inc
12.2022 - 02.2025
Sales Associate
Glendora Cigar Emporium
06.2018 - 11.2022
Associate of Science - Radiologic Technology
Chaffey College
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