Leticia Valdovinos
Modesto
Summary
Dynamic manager with proven success at Country Skillet Restaurant, enhancing customer satisfaction and resolving conflicts. Skilled in team leadership and strategic planning, I effectively controlled costs and improved marketing efforts, resulting in increased profits. Adept at fostering relationships and mentoring staff, I prioritize effective communication and operational efficiency.
Overview
10
10
years of professional experience
Work History
Manager
Country Skillet Restaurant
01.2015 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Ensured a safe, organized, and professional setting for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Assistant
Office of Assembly Leader Kristen Olsen
01.2015 - 12.2016
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Processed incoming calls to fulfill requests.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Data entry
Education
Real Estate
Modesto Junior College
Modesto, CAThomas Downey Highschool
Modesto Ca Associate Degree In Marketing -
Modesto Junior College
Modesto, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Goal setting
- Strategic planning
- Relationship building
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Marketing
- Business administration
- Computer skills
- Effective communication
- Teamwork and collaboration
- Attention to detail
- Multitasking
Timeline
Manager
Country Skillet Restaurant
01.2015 - 12.2024
Assistant
Office of Assembly Leader Kristen Olsen
01.2015 - 12.2016
Real Estate
Modesto Junior College
Thomas Downey Highschool
Associate Degree In Marketing -
Modesto Junior College
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