Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leticia Silva

Los Angeles

Summary

Friendly and reliable individual with strong ability to work well in team settings and provide excellent customer service. Possesses understanding of proper table setting and bussing techniques, combined with skills in maintaining cleanliness and organization. Aims to enhance guest satisfaction and contribute positively to dynamic dining environment.

Overview

6
6
years of professional experience

Work History

Sales Assistant

Vitta
01.2019 - 01.2020
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Managed efficient cash register operations.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.

Personal Sales Assistant

Kavak Brazil
01.2020 - 01.2022
  • Enhanced overall shopping experience for customers with a clean, organized, and visually appealing retail space.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Assisted in training new hires, sharing best practices and helping them acclimate to the sales environment quickly.
  • Supported inventory control measures by monitoring stock levels and communicating low supply alerts when necessary.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Utilized CRM software to track client interactions, ensuring effective follow-up and improved conversion rates.

Dog Nanny

Families In My Neighborhood
01.2022 - Current
  • Managed multiple pets concurrently while ensuring individualized attention for each animal under my care.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Promoted canine socialization through scheduled playdates with other dogs in a controlled environment.
  • Developed trust with clients by maintaining strict confidentiality in regards to personal information and home security measures.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Prepared food and water following instructions from pet owners.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
  • Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.

Education

Bachelor of Science - Psychology

Anhembi Morumbi
São Paulo Brazil
01.2022

Skills

  • Positive attitude
  • Honest and trustworthy
  • Customer service
  • Punctual and reliable
  • Flexible schedule
  • Teamwork and collaboration
  • Problem-solving
  • Honest and dependable
  • Time management

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual

Timeline

Dog Nanny

Families In My Neighborhood
01.2022 - Current

Personal Sales Assistant

Kavak Brazil
01.2020 - 01.2022

Sales Assistant

Vitta
01.2019 - 01.2020

Bachelor of Science - Psychology

Anhembi Morumbi

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Leticia Silva