Summary
Overview
Work History
Education
Skills
Languages
Key Career Accomplishments
LEADERSHIP EXPERIENCE
Awards
Timeline
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Leticia Santos

Leticia Santos

Hamilton,ON

Summary

Strategic and creative marketing professional with 4 years of experience in brand positioning, competitive analysis, and end-to-end brand development. Expert at transforming market insights into compelling brand narratives that resonate with target audiences and differentiate companies in competitive markets. Proven track record leading the creation of high-impact assets—including websites, presentations, and proposals—that align visual identity with strategic messaging for consistent and memorable brand representation. Skilled in developing persuasive marketing and business development materials that drive client acquisition and accelerate brand growth. Collaborative team player with keen attention to detail and a passion for building standout brands.

Overview

5
5
years of professional experience

Work History

Communication Coordinator

Seraph Consulting
05.2023 - 04.2025
  • Redesigned and optimized a B2B website to enhance user experience, visual appeal, and messaging, driving increased engagement and sales inquiries across company portfolios.
  • Directed creative brand vision and identity across all communications, including internal messaging, digital platforms, and social channels.
  • Developed and maintained a consistent LinkedIn presence for company, management and team members, strengthening brand authority.
  • Created visually compelling pitch decks, case studies, and marketing collateral aligned with client objectives, contributing to successful client acquisition and business wins.
  • Planned and executed corporate events in collaboration with team, vendors, and clients, ensuring brand alignment and exceptional attendee experiences.
  • Managed and coordinated Operational Excellence Awards, leading the launch of an international awards initiative from concept to completion.
  • Managed content and communications throughout project lifecycle to ensure accurate and timely execution.
  • Developed 200+ creative assets, including the awards website, digital content, and social media campaigns.
  • Coordinated recruitment and engagement of a distinguished panel of judges and applicants; introduced a Student Leadership Scholarship attracting candidates from three major event agency partners.
  • Planned and executed the awards event, managing relationships with external agency partners.

Communication and Marketing Intern

Seraph Consulting
05.2022 - 04.2023
  • Led all visual branding for a strategic initiative to reposition a national brand for growth across multiple verticals, leveraging deep industry expertise.
  • Conducted internal stakeholder interviews to align on brand strengths and market opportunities.
  • Performed comprehensive competitive analysis, including content audits, SEO evaluations, and keyword research.
  • Delivered actionable insights to refine brand messaging and positioning across diverse industry segments.
  • Applied research findings to guide the design of a new website structure.
  • Supported the development and implementation of updated brand standards.

Marketing Director

The Oakland Post Student Newspaper
05.2022 - 04.2023
  • Produced 26+ weekly entertainment stories reviewing new movies, series, and covering industry trends, events, and campus news, consistently ranking in the top 10 most-read articles.
  • Promoted weekly issues of The Oakland Post via social media campaigns on Instagram, Twitter, and Facebook, crafting engaging graphics with Canva and Adobe Spark alongside compelling copy.
  • Analyzed website traffic and social media engagement using Google Analytics and WordPress Analytics to inform and optimize future content strategy.

Communication Assistant

Eclipse Capital Group
03.2020 - 03.2022
  • Managed daily customer relations, including new client onboarding and ongoing communications.
  • Created visual and written content for email and print campaigns using Adobe Spark and Canva.
  • Executed 300+ email campaigns and maintained customer databases to promote financial programs and strengthen client relationships.
  • Digitized office operations by migrating client data to a dedicated CRM system, improving data management and accessibility.

Education

Bachelor of Arts - Communication, Public Relations

Oakland University
Rochester, Michigan

Associate of Arts - Communication

Oakland Community College
Auburn Hills, Michigan

Associate Degree - Interior Design

ETEC Julio de Mesquita

Skills

  • Branding Strategy & Storytelling
  • Integrated Marketing
  • Visual Identity Design
  • Campaign Operations
  • New Market & Partnership Development
  • Competitive Research & Market Analysis
  • Analytics & Reporting
  • Corporate Communications
  • Multi-media Communication
  • Account & Client Management
  • Event Planning & Execution
  • Cross-Functional Leadership
  • Marketing Tools
  • Visual Design (Canva)
  • Web Management (WordPress, Divi)
  • Microsoft Office Suite (Excel, PowerPoint, Word)

Languages

Portuguese: Native/Bilingual Proficiency
Spanish: Conversational

Key Career Accomplishments

  • Drove brand growth by developing a new brand presence, visual identity and ensuring cohesive messaging across all channels.
  • Designed organic posts and ad creatives for the company’s LinkedIn, driving follower growth from approximately 1,000 to 5,500.
  • Created and refined sales materials to support new strategic initiative of partnership development, contributing to a 2% increase in company revenue.
  • Developed and delivered targeted marketing assets to support prospecting and outreach efforts, resulting in a 57% conversion rate.
  • Co-developed and launched a new automotive industry awards program, driving a 200% increase in applicants from year one to year two.
  • Designed and implemented creative assets that drove a 100% increase in new sales qualified meeting conversions.

LEADERSHIP EXPERIENCE

  • President, Public Relations Student Society of America (PRSSA), Oakland University
  • Strategically delegated executive board responsibilities by aligning tasks with each member’s strengths and talents.
  • Directed chapter strategy and operations, driving significant membership growth and coordinating record-breaking event attendance.
  • Led the chapter to award-winning success, earning the opportunity to represent at the National Leadership Assembly in Arizona as president and present best practices for growth and development.
  • Elevated chapter visibility and reputation through strategic events and member engagement, securing prestigious honors including the Star Chapter Award, the Teahan Award, and two Golden Key Awards.

Awards

PRSSA National Gold Key – Public Relations Student Society of America, Thesis Distinction Honors College – Oakland University, GPA Distinction – Honors College – Oakland University

Timeline

Communication Coordinator

Seraph Consulting
05.2023 - 04.2025

Communication and Marketing Intern

Seraph Consulting
05.2022 - 04.2023

Marketing Director

The Oakland Post Student Newspaper
05.2022 - 04.2023

Communication Assistant

Eclipse Capital Group
03.2020 - 03.2022

Associate of Arts - Communication

Oakland Community College

Associate Degree - Interior Design

ETEC Julio de Mesquita

Bachelor of Arts - Communication, Public Relations

Oakland University
Leticia Santos