Leticia Rosales
Chino
Summary
Motivated professional considered talented leader and driven problem solver. Brings seventeen years of experience in Residential Management role. Offers outstanding attention to detail and affordable housing coordination. Versatile Resident Manager effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Community Manager
API Property Management
Irvine
05.2024 - Current
- Managed resident communications through email and social media platforms.
- Oversaw maintenance requests, ensuring timely responses and resolutions.
- Managed tenant relations and resolved inquiries efficiently.
- Facilitated lease agreements and ensured compliance with regulations.
- Coordinated property inspections and maintenance requests promptly.
- Developed marketing strategies to attract prospective tenants effectively.
- Conducted market research to set competitive rental pricing.
- Oversaw tenant screening process and verified applications thoroughly.
- Maintained accurate records of lease agreements and tenant communications.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
- Collaborated with staff and vendors to keep units ready for new tenants and oversee smooth moves.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Handled evictions when necessary; prepared documents for court proceedings if needed.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Provided customer service support to ensure satisfaction throughout the tenancy period.
- Maintained accurate financial records related to rental income and security deposits.
- Utilized property management software for efficient operation and reporting.
- Conducted regular property inspections to ensure compliance with standards and regulations.
- Negotiated contracts with vendors and suppliers to obtain best prices.
- Scheduled service personnel for onsite visits and tracked progress of projects.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
Resident Manager
TELACU Residential Management, Inc.
Los Angeles
08.2011 - Current
- Ensure compliance with applicable laws and regulations related to rental property management.
- Develop and implement policies and procedures for the effective management of rental units, common areas, and other facilities.
- Conduct regular inspections of rental units, common areas, and other facilities to ensure quality standards are met.
- Prepare monthly financial reports for review by senior management.
- Maintain accurate records of tenant information, rent payments, lease agreements, and other documents related to property management.
- Handle tenant inquiries in a timely manner; resolve tenant complaints or disputes as necessary.
- Collect rent payments from tenants in accordance with the terms of their leases; process late fees when appropriate.
- Schedule periodic maintenance checks on all properties; coordinate repairs as needed.
- Plan special events such as community gatherings or parties for residents.
- Monitor safety protocols at the property; respond to emergency situations promptly.
- Provide guidance to tenants regarding rental rules and regulations.
- Enforce eviction proceedings when necessary according to state law.
- Negotiate contracts with vendors providing services such as landscaping or pest control.
- Attend meetings with local government officials concerning zoning issues or other matters related to property management.
- Review applications from prospective tenants; conduct background checks before approving tenancy.
- Train new employees on proper procedures for handling tenant requests or complaints.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Compiled and conveyed operational and financial data to regional manager.
Property Manager
Unitied Cerebral Palsy
Stanton
01.2008 - 07.2011
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Facilitated tenant paperwork processing and verification.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Updated tenant and unit information to keep current in housing database.
Education
High School Diploma -
Henry J. Kaiser High School
Fontana, CA06.2005
Some College (No Degree) -
Mt. San Antonio College
Walnut, CASkills
- Rule Enforcement
- Vendor Coordination
- Complaints Investigation
- Tenant Relations
- Personnel Management
- Critical Thinking
- Payment Collection
- Leasing and Sales
- Employee Motivation and Guidance
- Tenant Eligibility Determination
- New Construction
- Tenant and Eviction Laws
- Local and State Laws
- Clear Communication
- Customer Service-Focused
- Microsoft Office
Certification
- NCHM, Certified Occupancy Specialist
- Kimball Tirey & St. John LLP, California Fair Housing
Accomplishments
- Employee of the Year, awarded in 2016
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Community Manager
API Property Management
05.2024 - Current
Resident Manager
TELACU Residential Management, Inc.
08.2011 - Current
Property Manager
Unitied Cerebral Palsy
01.2008 - 07.2011
High School Diploma -
Henry J. Kaiser High School
Some College (No Degree) -
Mt. San Antonio College