Leticia Phelps
Oceanside
Summary
Dynamic and compassionate professional with a background in educational and customer service roles, notably at Oceanside School District. Excelled in providing educational assistance and social support, enhancing student learning outcomes and customer satisfaction. Skilled in CPI certification and fostering positive relationships, demonstrated through effective team training and personalized student support.
Overview
6
6
years of professional experience
Work History
Paraprofessional
Oceanside School District
01.2024 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Reported on student progress, behavior, and social skills to parents.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Graded and provided feedback on assignments.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Customer Service Coordinator
TJMAX
07.2018 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Instructional Aid
Vista School District
08.2023 - 12.2023
- Supported student learning objectives through personalized and small group assistance.
- Provided support during classes, group lessons, and classroom activities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered curriculum in both one-on-one lessons and group learning environments.
Skills
- CPI Certified
- Educational assistance
- Social support
Timeline
Paraprofessional
Oceanside School District
01.2024 - Current
Instructional Aid
Vista School District
08.2023 - 12.2023
Customer Service Coordinator
TJMAX
07.2018 - Current
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