LETICIA OLIVEIRA
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
- Financial and banking reconciliation
- Administration of Payable and Receivable Accounts
- Assistance to the Human Resources Department with Payroll, Recruitment, Selection
- Assistance to the Tax Sector with bookkeeping
- Assistance to the Collection Sector for issuing banknotes and fiscal documents
- July,24
Fashion Associate
Walmart
01.2022 - Current
- Processing and stocking fashion merchandise
- Keep the sales floor area clean
- Assist customer with issues
- Work in group
Administrative Assistant Manager
Assis Madeiras E Materiais Para Construcao Ltda
07.2005 - 07.2021
- Management of administrative, financial, budget, and cash flow services
- Archive organization and documentation
- Preparation of monthly reports to monitor financial indicators
- Responsible for reconciliations (banks and other institutions)
- Experience with credit, collection, payable and receivable accounts, treasury, costs and purchases
- Development of procedures and restructuring of departments of the company
- Personnel management, focusing on costs and productivity
- Updated reports, managed accounts, and generated reports for the company database.
- Greeted visitors, employees, and clients politely and professionally for excellent reception service.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Interviewed, recruited, and onboarded new staff for high-performing administration teams.
- Verified customer information for orderly, up-to-date online systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel's overall performance.
- Trained employees in a company and regulatory compliance requirements to promote conformance.
- Updated reports, managed accounts, and generated reports for the company database.
- Met department budgets by monitoring and reporting on office expenses.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Organized and updated databases, records, and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Coordinated office events, seminars, and meetings for staff and clients.
- Created an organized filing system to manage department documents.
- Built and managed processes for tracking and monitoring department performance.
- Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews, and administered salaries for staff.
- Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.
- Built a highly efficient, administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Completed bi-weekly payroll for 35 employees.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel's overall performance.
- Trained employees in a company and regulatory compliance requirements to promote conformance.
- Greeted visitors, employees, and clients politely and professionally for excellent reception service.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
Administrative Manager
Depósito Bandeirantes, São José dos Campos
09.2001 - 07.2005
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for the company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel's overall performance.
- Met department budgets by monitoring and reporting on office expenses.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Bachelor of Tourism Management - Tourism
Universidade Paulista (UNIP)
Diploma - Business
Sault College
Sault Ste. Marie, ON04.2023
Skills
- Portuguese as native language
- MS Office
- Organization of documents and files
- Management of time
- Teamwork
- Data Entry Documentation
- Problem-solving
- Cash Deposit Preparation
- Excel Spreadsheets
- Sales Plan Implementation
- Labor Relations
- Workers' Compensation Knowledge
Languages
Portuguese
Native or Bilingual
English
Professional Working
Belly dance class
I practiced belly dancing for almost 15 years, and it was in classes that I was able to develop all my creativity and resourcefulness.
Timeline
Fashion Associate
Walmart
01.2022 - Current
Administrative Assistant Manager
Assis Madeiras E Materiais Para Construcao Ltda
07.2005 - 07.2021
Administrative Manager
Depósito Bandeirantes, São José dos Campos
09.2001 - 07.2005
Administrative Assistant
Bachelor of Tourism Management - Tourism
Universidade Paulista (UNIP)
Diploma - Business
Sault College
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