Leticia Merino Arias
Pinole
Summary
Dedicated professional with strong relationship-building and time management skills in high-pressure restaurant settings. Demonstrated ability to manage tables efficiently while delivering exceptional service. Committed to enhancing customer satisfaction and fostering loyalty through attentive service.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
East Bay Pediatrics
Orinda
04.2021 - 02.2025
- Processed patient check-ins and check-outs efficiently.
- Verified insurance eligibility, managed billing, and secured authorizations.
- Scheduled appointments both in-person and over the phone to maximize clinic efficiency.
- Provided exceptional customer service in-person and via phone for patient inquiries.
Gallery Host
Hyatt place
Emeryville
09.2019 - 04.2021
- Managed hotel reservations and guest check-in/check-out processes efficiently.
- Handled cash transactions with accuracy and accountability.
- Prepared and served hot, cold, and alcoholic beverages to guests.
- Executed food preparation and serving duties to ensure timely delivery.
- Assisted guests with items, ensuring prompt service and satisfaction.
- Transported items to guest rooms for convenience and comfort.
- Conducted billing processes, maintaining meticulous records.
- Performed audits to verify financial accuracy and compliance.
Front Desk Receptionist
Best Western
Concord
08.2017 - 09.2019
- Handled money transactions efficiently and accurately.
- Processed check-ins and check-outs promptly to enhance guest experience.
- Collected fees and security deposits in compliance with policy.
- Managed room reservations to optimize occupancy rates.
- Produced room keys swiftly for guest convenience.
- Delivered exceptional customer service to address inquiries and concerns.
Cosmetic Sales Associate/Hardlines/Customer Service
Target
Walnut Creek
11.2016 - 08.2018
- Restocked shelves to ensure product availability for customers.
- Executed cashiering duties accurately and efficiently.
- Provided customer support to address inquiries and resolve issues.
- Conducted price checks to maintain pricing accuracy.
- Assisted guests with locating products and navigating store layout.
Barista
Starbucks
Concord
08.2015 - 01.2017
- Executed cash handling procedures with accuracy and efficiency.
- Delivered exemplary customer service to enhance client satisfaction.
- Prepared hot and cold beverages according to standard recipes.
- Performed clean-up tasks to maintain a hygienic environment.
- Stocked supplies to ensure seamless operations throughout service periods.
Server
Corner Bakery Cafe
Pleasant Hill
03.2015 - 05.2016
- Executed food preparation and serving to ensure timely customer satisfaction.
- Prepared drinks according to established recipes and standards.
- Managed payment collection to streamline transaction processes.
- Coordinated food setup for optimal presentation and service efficiency.
- Facilitated order placement to enhance customer experience.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered food orders promptly and courteously.
Cashier/Customer Service
Simply Bowl
Berkeley
01.2015 - 06.2015
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Executed cash handling procedures with accuracy and efficiency.
- Provided exceptional customer service to enhance dining experiences.
- Served food and beverages promptly, ensuring customer satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Cashier/Customer Service
Tilden park Merry Go Round
Berkeley
04.2012 - 05.2014
- Processed cash transactions accurately and efficiently.
- Handled refunds and returns to ensure customer satisfaction.
- Provided exceptional customer service to enhance shopping experience.
- Restocked inventory regularly to maintain product availability.
- Checked temperatures of freezers, refrigerators and heated ovens to ensure proper functioning.
- Stocked service stations with food items such as condiments, salads, desserts, and beverages.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Set up banquet tables with appropriate tableware prior to events.
Education
Dental Technology -
Diablo Valley College
Pleasant Hill, CA05.2015
High school diploma - General
Albany High School
Albany, CA01.2014
Skills
- Verbal and interpersonal communication
- Multitasking and time management
- Problem-solving under pressure
- POS systems knowledge
- Team-oriented mindset
- Conflict resolution
- Organizational skills
- Team collaboration
- Bilingual proficiency
- Beverage service
Languages
Spanish - Experto
Languages
Spanish
Professional
References
References available upon request.
Timeline
Medical Receptionist
East Bay Pediatrics
04.2021 - 02.2025
Gallery Host
Hyatt place
09.2019 - 04.2021
Front Desk Receptionist
Best Western
08.2017 - 09.2019
Cosmetic Sales Associate/Hardlines/Customer Service
Target
11.2016 - 08.2018
Barista
Starbucks
08.2015 - 01.2017
Server
Corner Bakery Cafe
03.2015 - 05.2016
Cashier/Customer Service
Simply Bowl
01.2015 - 06.2015
Cashier/Customer Service
Tilden park Merry Go Round
04.2012 - 05.2014
Dental Technology -
Diablo Valley College
High school diploma - General
Albany High School
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