Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Leticia Ferreira Rosa

Toronto,ON

Summary

With a proven track record at Harrison Staffing INC, I excel in logistics coordination and team leadership, enhancing operational efficiency and client satisfaction. Skilled in analytical thinking and detail orientation, I've successfully managed service projects, ensuring alignment with client needs and organizational goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Service Coordinator

Harrison Staffing INC
08.2022 - Current
  • My duties entail leading events teams trough the contracted service events
  • Make a plan for the manage the logistics, turning event concepts into functioning events that run smoothly.
  • · Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Creating schedules and timelines, coordinating with vendor and event planners, and event setup.
  • Attention to Detail, the smallest details.
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Communicated with clients and service providers to provide updates on work progress.
  • Managed and coordinated service teams to achieve successful completion of service projects.
  • Prepared reports on service performance metrics and key indicators for management review.
  • Organized training sessions for staff, raising quality of customer service provided.

Head Waiter/ Waiter

DGS Events
01.2019 - 02.2021
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Supervised server staff and simultaneously served personal section of tables.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.


Sever /Bartender Assistant

Sport Bar Ti Carlos Bar
07.2018 - 12.2019
  • Served food and assisted customers with food inquiries.
  • Demonstrated flexibility in regard to work assignments and work schedule Serve Portuguese style dishes on a daily basics.
  • Displayed communication skills through one on one contact with customer.
  • Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
  • Handled cash transactions accurately, maintaining proper accounting of sales figures.
  • Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
  • Provided excellent customer service, addressing patron needs promptly and courteously.
  • Gained extensive knowledge of liquor brands, wine varietals, beer styles, and mixers to provide knowledgeable recommendations for guests.
  • Maintained a safe working atmosphere by adhering to strict sanitation guidelines throughout the bar area.
  • Mixed and serve drinks to customers of the bar and dining room.
  • Demonstrated ability to keep the bar organized, stocked and clean.
  • Monitored cash registers and collected payments for drinks and food.
  • Greeted and seated customers in a friendly manner
  • Helping guests choose the menu.
  • Opened and closed restaurant independently, restocked depleted items daily.

Operation Process of the People - Human Resource

ThoughtWorks
10.2015 - 12.2016
  • Responsible for the operations process of the People Support area and act on them like: New Hires, Mobility, Benefits (Purchase&Management – Benefits Market Survey – Management of the Benefits Group), Health & Safety at work, Apprentice Program and Implementation processes in the area.
  • Effectively managed sensitive information in a confidential manner while balancing transparency requirements.
  • Developed and implemented departmental goals, plans and standards consistent with administrative, legal and ethical requirements of organization.
  • Offered quality health, dental and vision benefits with wellness programs to give employees access to resources for healthy lifestyle and help manage health care costs.

Operational Coordinator - Accounting Supervisor

Ascol Assessoria Contábil Ltda
03.2012 - 06.2016
  • Accounting Supervisor - Responsible for the Accounting, Tax, Human Resources and Corporate Departments
  • Responsible for the accounting area and team coordination, structuring accounting processes, monitoring accounting and financial reconciliation activities, reviewing accounting reconciliations, monitoring compliance with ancillary obligations, preparing financial statements and explanatory notes for monthly and annual closings, parameterizations in the Data Cempro program, reviewing the calculation of IR/CSLL/PIS/COFINS, implementing SPED Accounting and Contributions and reviewing DIPJ.
  • Drafting of articles of association, notifying the appropriate agencies of termination.
  • Execution and supervision of the personnel department, in the payroll calculation routines, ensuring the delivery of all labor and social security obligations, preparing reports and participating in meetings, supervising and executing personnel administration services, controlling and calculating payroll, tax collection, hiring and termination of contracts and employee vacations, monitoring results and indicators, providing support and guidance to the team in the development of work, developing routines specific to this area, which are: payroll, admission, termination, GFIP and other related ones, coordinating the execution of all requests from the areas, in accordance with labor laws, within the pre-established deadlines in order to meet the company's requests and contracts.
  • Developed comprehensive budgets in collaboration with department managers to ensure alignment with organizational objectives.
  • Set up and improved accounting systems and processes to meet business needs and maximize operational success.

Account Operations Manager

Fortus Controladoria
03.2012 - 09.2015
  • Coordinated Accounting, Tax and Human Resources Teams (Head Office).
  • Skills in implementing, configuring and parameterizing ERP systems with clients, such as ERP Totvs/Microsiga Protheus, LINX and SAP.
  • Responsible for consolidating Startups in Brazil, not related to accounting and tax issues.
  • Improved operational efficiency by automating manual processes, saving time and streamlining workflows within the department.
  • Facilitated communication between clients and internal teams, ensuring all parties were aligned on project goals and expectations throughout the process.
  • Reduced operational errors through thorough analysis of account data and proactive troubleshooting.
  • Optimized team performance with regular training sessions, fostering a collaborative work environment.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.

Education

Bachelor of Science - Accounting

Fargs - Faculdades Rio Grandenses
12-2015

Skills

  • Accurate recordkeeping
  • Multitasking Abilities
  • Client advocacy
  • Notetaking and documentation
  • Team leadership
  • Detail orientation
  • Ongoing client support
  • Status meetings
  • Time management
  • Analytical thinking
  • Project planning
  • Logistics coordination
  • Decision-making

Languages

English
Full Professional
Spanish
Limited Working
Portuguese
Native or Bilingual

Certification

  • SAP Certified Application Associate – SAP SE.
  • ServSafe Food Handler's Certification
  • Microsoft Certified, Dynamics 365 Fundamentals – Microsoft Corporation.

Timeline

Service Coordinator

Harrison Staffing INC
08.2022 - Current

Head Waiter/ Waiter

DGS Events
01.2019 - 02.2021

Sever /Bartender Assistant

Sport Bar Ti Carlos Bar
07.2018 - 12.2019

Operation Process of the People - Human Resource

ThoughtWorks
10.2015 - 12.2016

Operational Coordinator - Accounting Supervisor

Ascol Assessoria Contábil Ltda
03.2012 - 06.2016

Account Operations Manager

Fortus Controladoria
03.2012 - 09.2015

Bachelor of Science - Accounting

Fargs - Faculdades Rio Grandenses

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Leticia Ferreira Rosa