Leticia Caballero
San Jacinto
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
32
32
years of professional experience
Work History
Receptionist
Dr Lawrence Low & Dr Kenneth Li, D.D.S
11.1996 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Medical Receptionist
St Joseph's Pediatrics
10.1992 - 11.1996
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Education
Perris High School
Perris, CASkills
- Organization skills
- Customer/Client relations
- Appointment scheduling
- Data inputting
- Punctual and reliable
- Knowledge in dental terminology and procedures
Languages
English
Spanish
Timeline
Receptionist
Dr Lawrence Low & Dr Kenneth Li, D.D.S
11.1996 - 12.2024
Medical Receptionist
St Joseph's Pediatrics
10.1992 - 11.1996
Perris High School
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