Summary
Overview
Work History
Education
Skills
Timeline
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LETICIA BOAKYE

Montreal,QC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

P&L RH INC.
MONTREAL, QC
02.2022 - 02.2023
  • Provided guests with information about local attractions, restaurants, and transportation options.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • GEXEL
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • TELEPERFORMANCE
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • BELL CANADA
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.

Cleaning Assistant

WESTERN HOTEL
Mississauga, ON
01.2021 - 01.2022
  • Cleaned bathrooms, including toilets, sinks and mirrors.
  • Swept, mopped and vacuumed floors to ensure cleanliness.
  • Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
  • Emptied trash cans and disposed of waste materials properly.
  • Sanitized common areas such as lobbies, hallways and break rooms daily.
  • Efficiently managed time between multiple tasks throughout the day.
  • Stocked supplies such as soap, toilet paper and paper towels.
  • Maintained cleaning equipment in good working condition.
  • Followed all health codes and regulations regarding the use of chemicals.
  • Responded promptly to requests from customers or staff members.
  • Restocked shelves with cleaning supplies after each shift.
  • Dusted furniture and fixtures in assigned areas.
  • Removed stains from fabrics when requested by management.
  • Organized storage closets in order to keep items easily accessible.
  • Inspected facilities for potential hazards or maintenance needs.
  • Ensured safety standards were met while using chemical cleaners or operating machinery.
  • Assisted with special projects such as deep-cleaning carpets and windows.
  • Provided assistance with laundry services for guests on a weekly basis.

Education

High School Diploma -

YERFRIMAN SENIOR HIGH SCHOOL
KUMASI-GHANA
04-2019

Skills

  • Data Entry
  • Data Collection
  • Account Updating
  • Product Knowledge

Timeline

Customer Service Representative

P&L RH INC.
02.2022 - 02.2023

Cleaning Assistant

WESTERN HOTEL
01.2021 - 01.2022

High School Diploma -

YERFRIMAN SENIOR HIGH SCHOOL
LETICIA BOAKYE