Le Thanh Truc Phuong
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Crew Member
McDonald's Restaurant
05.2014 - 12.2014
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Sales Associate Specialist
Polo Ralph Lauren
01.2015 - 01.2016
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
Restaurant Server
Nam Thanh Restaurant
01.2020 - 05.2022
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Cultivated warm relationships with regular customers.
Customer Support
Ming Huu Lien
08.2023 - 01.2024
- Provided exceptional customer support by addressing concerns promptly and professionally, resulting in positive feedback from clients.
- Collaborated with a team to provide exceptional customer support through remote assistance and on-site visits.
Education
General Business Advanced Diploma -
Mohawk College
01.2021
Honors Bachelor of Commerce -
Seneca College
04.2024
Skills
- Languages: English and Vietnamese
- Software: Microsoft Office Suite (Excel, Word, Teams), QuickBooks, PowerPoint, Google Slides, SAP, Salesforce, Adobe Acrobat
- Teamwork
- Problem Solving
- Time Management
- Market Analysis
- Customer Support Abilities
- Organization
- Attention to Detail
- Effective negotiation
Volunteer Experience
Community Volunteering in Southern Vietnam (Ho Chi Minh), 2016-2020
Timeline
Customer Support
Ming Huu Lien
08.2023 - 01.2024
Restaurant Server
Nam Thanh Restaurant
01.2020 - 05.2022
Sales Associate Specialist
Polo Ralph Lauren
01.2015 - 01.2016
Crew Member
McDonald's Restaurant
05.2014 - 12.2014
General Business Advanced Diploma -
Mohawk College
Honors Bachelor of Commerce -
Seneca College
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