Letecia Makabenta
Calgary,AB
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Banquet Server
Hyatt Regency Calgary
Calgary, Alberta
05.2006 - 08.2024
- Replenished buffet lines with fresh foods as needed.
- Greeted guests upon arrival and provided assistance throughout the event.
- Carried trays of food items from kitchen to dining areas.
- Provided prompt, friendly service to all guests during banquets or catered events.
Manager on Duty
Northland McDonald's Restaurant
Calgary, Alberta
05.1997 - 2006
- Handle cash and do deposit nightly.
- Train the new employee.
Banquet Server
Marriot Hotel
Calgary, Alberta
2005 - 2006
- Handle cash registry
- Serve alcohol when needed
- Cash concessions
Banquet Server
Four Points by Marriot
Calgary, Alberta
2018 - 2021
- Read the BEO and follow through, along with the specification.
- Handle cash.
- Set up the table.
Server
United Active Living
Calgary, Alberta
2020 - 2021
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in training new servers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Deliver food when needed.
Education
Office Administration
ERP COLLEGE
Calgary, AB08-2024
Bachelor of Science in Hotel And Restaurant Manage
Leyte State College Tacloban, City
Tacloban, CITY Philippines03-1988
Commerce
DIVINE WORD UNIVERSITY
Tacloban, City Philippines06-1983
Skills
- Food Running
- Food handling
- Customer Service
- Guest Relations
- Table Bussing
- Guest Needs Analysis
- Handle cash registry
- food Handlers License and Alcohol Servers Certification
- Banquet coordination
Certification
- Pro-Serve Certification 2024-2027
- WHMIS 2015 FOR iDEAL Team / TOURISM WORKS.CA
- Certification Alberta Clean-UP (4) Four years in a row
References
References available upon request.
Timeline
Banquet Server
Hyatt Regency Calgary
05.2006 - 08.2024
Manager on Duty
Northland McDonald's Restaurant
05.1997 - 2006
Banquet Server
Marriot Hotel
2005 - 2006
Banquet Server
Four Points by Marriot
2018 - 2021
Server
United Active Living
2020 - 2021
Office Administration
ERP COLLEGE
Bachelor of Science in Hotel And Restaurant Manage
Leyte State College Tacloban, City
Commerce
DIVINE WORD UNIVERSITY
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