Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leta Simard

Timmins,ON

Summary

In my previous roles, I led teams to enhance customer satisfaction and streamline operations, leveraging my expertise in conflict resolution and organizational skills. Recognized for fostering teamwork and mentoring, I significantly contributed to developing training materials and improving service delivery, embodying professionalism and a customer-focused approach.

Overview

28
28
years of professional experience

Work History

Team Lead

Bell Canada
01.2020 - 11.2024
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Customer Care Service Representative

Bell Canada
08.2000 - 01.2020
  • Contributed to the development of updated training materials for new employees, ensuring consistent service delivery across the team.
  • Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Maintained customer records by updating account information.
  • Enhanced team productivity by providing ongoing training and support to new hires.
  • Provided professional guidance to colleagues as a subject matter expert in key areas of customer care operations.

Long Distance and 411 Operator

Bell Canada
02.1997 - 08.2000
  • Reduced response times for emergency calls by efficiently routing them to the appropriate agencies.
  • Enhanced caller experience by providing accurate and timely information in response to inquiries.
  • Improved customer satisfaction rates by consistently maintaining a professional and empathetic demeanor during interactions.

Education

High School Diploma -

Ecole Secondaire Catholic Theriault
Timmins
06-1993

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Complaint resolution
  • Teamwork and collaboration
  • Verbal and written communication
  • Organizational skills
  • Multitasking Abilities
  • Proficient in Microsoft Office Suite

Languages

French
Full Professional
English
Full Professional

Timeline

Team Lead

Bell Canada
01.2020 - 11.2024

Customer Care Service Representative

Bell Canada
08.2000 - 01.2020

Long Distance and 411 Operator

Bell Canada
02.1997 - 08.2000

High School Diploma -

Ecole Secondaire Catholic Theriault

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Leta Simard