Lester Gomez
Victorville,CA
Summary
I'm an experienced professional with a strong background in the hospitality industry, specifically in roles such as Floor Slot Supervisor and Food and Beverage Supervisor. I have demonstrated skills in compliance, staff management, and process improvement, resulting in increased efficiency and customer satisfaction. My experience includes working at Yaamava Resort and Casino, where I ensured compliance with gaming laws, managed resources effectively, and implemented systems to enhance productivity. In addition, I have experience as a General Manager at 85c Bakery Cafe, where I successfully negotiated vendor agreements, implemented marketing campaigns, and improved inventory management. My commitment to professionalism is evident in his attention to detail and clear communication. I am seeking opportunities to utilize my skills and contribute to the success of a dynamic organization in the hospitality industry.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
9
9
years of professional experience
Work History
Manager (Pivat Cigar Lounge)
Agua Caliente Casino Resort & Spa
Rancho Mirage, CA
11.2024 - Current
- Led operational teams to enhance customer service and satisfaction levels.
- Developed and implemented training programs for staff to improve service consistency.
- Streamlined daily operations, increasing efficiency across multiple departments.
- Oversaw budget management and resource allocation for various projects.
- Collaborated with executive leadership to align departmental goals with overall business strategy.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Fostered a team-oriented environment, promoting collaboration and high morale among staff members.
- Host "Cigars under the Star", over 300 guests and generated over 1.2 millions in revenue in cigar sells.
Food and Beverage Supervisor
Soboba Casino Resort
San Jacinto, CA
06.2024 - 11.2024
- Supervised daily operations of food and beverage service areas, ensuring optimal guest experiences.
- Trained and mentored staff on service standards and operational procedures to enhance performance.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Collaborated with culinary team to develop seasonal menus, aligning offerings with guest preferences.
- Conducted regular quality assurance checks, maintaining high service standards across all dining venues.
- Facilitated conflict resolution among staff and guests, promoting a positive environment for all parties involved.
Floor Slot Supervisor
Yaamava Resort and Casino
Highland, CA
06.2023 - 03.2024
- Ensured compliance with Title 31 requirements and pertinent gaming laws, maintaining a high standard of integrity and professionalism.
- Maintained effective communication and cooperation with other shifts and departments, fostering a collaborative and cohesive work environment.
- Assisted in assigning slot floor staff to ensure optimal staff levels based on business needs, effectively managing resources and workload distribution.
- Accomplished staff results by clearly communicating job expectations, enforcing grooming standards, and providing ongoing coaching and feedback to team members.
- Developed and implemented systems, policies, and procedures to enhance productivity and streamline operations, resulting in improved efficiency and customer satisfaction.
- Ensured prompt response to guest service requests, machine service lights, radio service calls, and management instructions, prioritizing customer service and satisfaction.
- Maintained clear and concise documentation, facilitating effective communication and knowledge transfer between team members and departments.
- Diligently proofread all official correspondence and reports, ensuring accuracy and professionalism in all communications.
Food and Beverage Supervisor
Yaamava Resort and Casino
Highland, CA
10.2021 - 06.2023
- Analyzed trending patterns to assist the Heart of House with food cost management, resulting in a 10% reduction in expenses.
- Created schematics and checklists to streamline team members' responsibilities, improving efficiency and reducing errors by 15%.
- Collaborated with facilities and vendors to ensure timely equipment maintenance and repairs, minimizing downtime and ensuring smooth operations.
- Developed a new POS layout in collaboration with the compliance team, resulting in a 20% improvement in checkout time and customer satisfaction.
- Ensured compliance with safety and health regulations, tracking department-wide training completion and maintaining a healthy and safe food service environment.
- Collaborated with venue leadership to develop and execute department initiatives that increased sales, profitability, and cost control.
- Maintained clear and concise communication with team members and stakeholders, avoiding industry-specific jargon for better understanding.
- Diligently proofread all official documentation and materials, ensuring accuracy and professionalism in presentation.
General Manager
85c Bakery Cafe
Pasadena, CA
11.2017 - 10.2021
- Cultivated strong relationships with vendors, negotiating favorable pricing and service agreements, resulting in cost savings and improved operational efficiency.
- Strategically developed and executed successful marketing campaigns, driving foot traffic and increasing sales revenues by 130% to 165% above budget.
- Created an Excel spreadsheet to streamline the order placement process, reducing errors and improving efficiency for supervisors.
- Implemented employee recognition programs and fostered a positive work environment, resulting in improved staff retention and morale.
- Ensured high levels of customer satisfaction through personalized service and efficient problem. resolution, maintaining a strong customer base.
- Streamlined daily operations, enhancing workflow efficiency and productivity across all departments.
- Implemented cost-control measures, reducing waste and optimizing inventory management practices.
- Implemented inventory management systems, reducing stockouts and improving inventory turnover, optimizing supply chain operations.
- Maintained consistent formatting and tense usage throughout the work-history section, enhancing readability and professionalism.
- Carefully proofread all points to ensure they were error-free and accurately conveyed the intended message.
Education
High School Diploma -
Citrus Hill High School
Perris, CA05-2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Complex Problem-solving
- Relationship building
- Goal setting
- Performance evaluations
- Computer skills
- Adaptability and flexibility
- Problem-solving
- Hiring and training
- Scheduling and coordinating
- Budget control
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Manager (Pivat Cigar Lounge)
Agua Caliente Casino Resort & Spa
11.2024 - Current
Food and Beverage Supervisor
Soboba Casino Resort
06.2024 - 11.2024
Floor Slot Supervisor
Yaamava Resort and Casino
06.2023 - 03.2024
Food and Beverage Supervisor
Yaamava Resort and Casino
10.2021 - 06.2023
General Manager
85c Bakery Cafe
11.2017 - 10.2021
High School Diploma -
Citrus Hill High School