LESTER GOMEZ
Saint-Felicien,QC
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
15
15
years of professional experience
Work History
Food Service Supervisor
MCDONALD'S (Les Placements Louis-Michel Bradette)
2023.09 - Current
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Learned and adapted quickly to new technology and software applications.
Assistant Restaurant Manager
PERF RESTAURANT INC. (Burger King Phil.)
2019.06 - 2023.07
- Develop and execute effective marketing strategies, review financial reporting sales, maintain inventory, adhere to cash control and security measures, and manage labor
- Ensure bottom line profitability for a restaurant by managing cost control, profit and loss, and operations budget
- Ensure company standards on facility, grounds, and equipment are maintained
- Provide counseling to all employees in written and verbal forms, as well as disciplinary actions against erring employees
- Ensure all employees comply with company procedures and policies
- Provide assistance by promptly responding to their complaints or requests and resolving any issue raised
- Make sure all shifts are adequately staffed to meet the needs of the restaurant
- Approve time off requests and ensure the positions are appropriately covered
- Carry out periodic performance evaluations on employees to determine their qualification for promotion, a recommendation for termination of employment, etc
- Ensure daily communication with employees, other restaurant managers, and guests.
Sales Associate / Customer Service
JOB PLACEMENT RESOURCES SERVICES COOPERATIVE
2013.04 - 2016.03
- Creating sales and working closely with the marketing department regarding the creation of interest on how to pitch the product
- Selling the product quickly and efficiently coordinating with other departments regarding the manufacturing unit sales report
- Make comparisons with rival products and see how the product can be improved
- Establish a chain of distribution as this is the biggest contributing factor
- Meeting the target set by the company
- Provide good after-sales service and look into the complaints made by the customers as they help in improving the overall product
- Researching and surveying customer satisfaction and giving ideas regarding offers to boost sales
- Maintain accurate records for sales which help in deriving the right figures
- Give feedback to higher management about the product.
Money Sorter
METROPOLITAN BANK AND TRUST COMPANY (METRO BANK)
2012.04 - 2013.02
- Receives cash for sorting -Ensures accuracy or sorted and bundled bills -Carries cash going to/from the sorting room and assisting in stacking the duffel bags
- Removes and secures coin bags on the coin sorter and count machine
- Weighs, crimps and seals, dates and separates complete coin bags
- Faces currency
- Transfer currency and coins from the vault to the armored car receiving area.
Dining Crew
JOLLIBEE FOODS CORPORATION
2009.03 - 2009.08
- The first duty of the cashier is to greet the customers entering the establishment
- Handling all the cash transactions of an organization
- Receive payment by cash
- Checking daily cash accounts
- Guiding and solving queries of the customer
- Providing training and assistance to the newly joined cashiers
- Maintaining monthly, weekly and daily reports of transactions
- The facts set forth in this data sheets are true to the best of my knowledge.
Sales / Visual Merchandiser
MEDCO GARMENTS AND SHOES
2017.02
- Brand handler: Caterpillar, Sebago, Merrell, Sperry, Bates
- Demonstrating specific product functions and uses
- Building strong customer relations with existing industries
- Coordinating delivery of products or services
- Create window and in-store displays of goods for retail shops
- Compelling presentation of merchandise that will engage the customer and stimulate sales activity.
Education
Bachelor of Public Administration - Public Administration
TARLAC STATE UNIVERSITY
Skills
- Leadership
- Organization and Prioritization
- Adaptability and Flexibility
- Social Perceptiveness
- Time management
- Problem-solving
- Communication
- Strategic Planning
- POS system knowledge
- Quality Control
Languages
English
Professional Working
French
Limited Working
Personal Information
Age: 33
Date of Birth: October 03, 1990
Citizenship: Filipino
Height: 5’4”
Religion: Roman Catholic
References
- Emy Jean Fernandez, Food Service Supervisor, +1 (236) 863-9261
- Aldren Llorando, Tim Hortons Osoyoos, +1 (250) 462-9099
Timeline
Food Service Supervisor
MCDONALD'S (Les Placements Louis-Michel Bradette)
2023.09 - Current
Assistant Restaurant Manager
PERF RESTAURANT INC. (Burger King Phil.)
2019.06 - 2023.07
Sales / Visual Merchandiser
MEDCO GARMENTS AND SHOES
2017.02
Sales Associate / Customer Service
JOB PLACEMENT RESOURCES SERVICES COOPERATIVE
2013.04 - 2016.03
Money Sorter
METROPOLITAN BANK AND TRUST COMPANY (METRO BANK)
2012.04 - 2013.02
Dining Crew
JOLLIBEE FOODS CORPORATION
2009.03 - 2009.08
Bachelor of Public Administration - Public Administration
TARLAC STATE UNIVERSITY
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