Lessya Olya nahorny
north york,ON-Ontario
Summary
Dynamic bilingual professional with a proven track record at Community Living Toronto, excelling in effective communication and cultural awareness. Skilled in written translation and team collaboration, I have successfully developed personalized service plans and enhanced client engagement, demonstrating a commitment to continuous learning and delivering tailored solutions that drive positive outcomes.
Experienced with translating complex texts and interpreting live conversations seamlessly. Utilizes deep linguistic knowledge to bridge language gaps effectively. Track record of maintaining high standards of accuracy and cultural relevance.
Knowledgeable [Desired Position] with strong foundation in language translation and interpretation. Successfully facilitated clear communication across diverse audiences, enhancing mutual understanding. Demonstrated expertise in linguistic precision and cultural sensitivity.
Professional language specialist prepared to excel in translation and interpretation roles. Proven track record of delivering accurate and culturally nuanced translations. Known for strong collaboration with teams and adaptability to evolving project demands. Key skills include linguistic accuracy and cultural fluency.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Translator and Interpreter
Voluntary Work
06.2014 - Current
- Translated written documents across various subjects, ensuring accuracy and cultural relevance.
- Interpreted spoken communications in real-time during meetings and conferences, facilitating clear dialogue.
- Assisted in developing glossaries and terminology databases to enhance translation consistency.
- Collaborated with clients to understand project requirements and deliver tailored linguistic solutions.
- Reviewed translations for quality assurance, identifying areas for improvement in clarity and style.
- Engaged in continuous learning of language trends and industry standards to maintain professional growth.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
Food Courier
Uber Eats
01.2018 - 01.2019
- Delivered food orders promptly and accurately in designated areas.
- Managed multiple deliveries simultaneously while ensuring timely service.
- Assisted in resolving customer inquiries and issues to enhance satisfaction.
- Adapted quickly to changing conditions, including traffic and weather challenges.
- Collaborated with restaurant staff to ensure seamless order fulfillment process.
- Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
- Managed multiple priorities simultaneously under tight deadlines without compromising service quality or safety protocols.
- Navigated efficiently using GPS technology to optimize delivery routes.
- Communicated effectively with customers regarding order status and delivery updates.
- Maintained high standards of food safety and quality during transportation.
Group Facilitator
Volunteer Experience
09.2000 - 09.2009
- Facilitated group discussions to enhance participant engagement and promote collaborative problem-solving.
- Developed open rapport with patients, encouraging sharing of questions and concerns.
- Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
- Developed and implemented customized training programs to address specific group needs and objectives.
- Coordinated logistics for workshops, ensuring materials and resources were prepared effectively for sessions.
- Mentored junior facilitators, providing guidance on best practices in group dynamics and facilitation techniques.
- Established a supportive environment, fostering open communication among diverse participants for effective learning outcomes.
- Evaluated participant feedback to continuously improve session content and delivery methods.
Case Management Counselor
Community Living Toronto
08.1993 - 05.1998
- Facilitated client assessments to determine needs and develop personalized service plans.
- Coordinated resources and referrals, ensuring clients accessed necessary support services.
- Monitored client progress, adjusting care plans based on evolving circumstances and feedback.
- Provided crisis intervention and emotional support during critical situations for clients.
- Educated clients on available programs and services, enhancing overall engagement in care plans.
- Developed training materials for new counselors, fostering a culture of knowledge sharing and continuous improvement.
- Led multidisciplinary team meetings to discuss case updates and strategize interventions effectively.
- Analyzed program outcomes to identify trends, driving enhancements in service delivery methods.
- Mentored new case management counselors, sharing knowledge and expertise while contributing to the professional growth of colleagues.
Distress Line Counselor
Telecare Teleministries
09.1990 - 09.1993
- Provided individual and group counseling sessions to facilitate personal growth and emotional resilience.
- Developed tailored treatment plans addressing diverse client needs and challenges.
- Implemented evidence-based therapeutic techniques to enhance client engagement and outcomes.
- Collaborated with multidisciplinary teams to coordinate comprehensive care strategies for clients.
- Conducted assessments to identify client strengths, weaknesses, and areas for improvement.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Evaluated program effectiveness through feedback collection, adjusting approaches to optimize service delivery.
Accounting Clerk/Computer Data Entry Operator
Temporary Agency/Positions on Contract
09.1987 - 08.1992
- Processed invoices, ensuring accuracy and timely payments to vendors.
- Maintained general ledger accounts, reconciling discrepancies with supporting documentation.
- Assisted in preparing monthly financial statements and reports for management review.
- Managed payroll processing, verifying employee hours and deductions for compliance.
- Implemented streamlined filing systems for improved retrieval of financial documents.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
Assistant Store Manager
Penningtons
09.1988 - 09.1990
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Developed staff schedules to optimize workforce efficiency and maintain service standards.
- Trained new employees on operational protocols and customer service best practices.
- Monitored inventory levels, implementing strategies to reduce shrinkage and enhance stock accuracy.
- Led team meetings to communicate goals, address challenges, and drive employee engagement.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Enhanced customer experience by resolving complaints promptly and effectively while maintaining a positive environment.
- Coordinated with vendors to ensure timely delivery of products and manage supplier relationships effectively.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Personal Support Worker
Ivan Franko Retirement Home
06.1982 - 09.1985
- Assisted clients with daily living activities, fostering independence and enhancing quality of life.
- Implemented individualized care plans, ensuring alignment with client needs and preferences.
- Collaborated with healthcare professionals to coordinate holistic care for diverse client populations.
- Trained junior staff on best practices in personal support and patient care techniques.
- Monitored client health status, documenting changes and reporting concerns to healthcare teams promptly.
- Developed rapport with clients, building trust and encouraging open communication about their needs.
- Advocated for client rights and preferences, ensuring dignity in all aspects of care delivery.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Streamlined documentation processes, improving accuracy and efficiency in record-keeping practices.
Education
No Degree - Music/Art Therapy
Recreational Coordinator
Sheenas Place/North York Women Centre05-2007
No Degree - Medical Social Work
First Aide/CPR
Community Living Toronto 09-1998
No Degree - Social Studies Education
Mindfulness Meditation Course
Toronto General Hospital 09-1997
No Degree - Social Psychology
De-escalation Technique Skills/ Crisis Intervention
Community Living Toronto/ Humber College09-1991
No Degree - Social Services
Distress LIne Counselor
Telecare Teleministries09-1990
Post-Baccalaureate Diploma - DSW/Social Services Worker
Humber College
Toronto, None09-1982
Skills
- Written translation
- Fluent bilingualism
- Effective communication techniques
- Cultural awareness
- Strong vocabulary skills
- Continuous learning mindset
- Team collaboration aptitude
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Languages
English
Full Professional
Ukrainian
Full Professional
Certification
- [Area of certification], [Company Name] - [Timefram
- [Area of certification], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- [Area of expertise] License - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Interests
- Experimenting with different creative mediums, like [medium 1], [medium 2], and [medium 3], to expand skills and techniques
- Music
Timeline
Food Courier
Uber Eats
01.2018 - 01.2019
Translator and Interpreter
Voluntary Work
06.2014 - Current
Group Facilitator
Volunteer Experience
09.2000 - 09.2009
Case Management Counselor
Community Living Toronto
08.1993 - 05.1998
Distress Line Counselor
Telecare Teleministries
09.1990 - 09.1993
Assistant Store Manager
Penningtons
09.1988 - 09.1990
Accounting Clerk/Computer Data Entry Operator
Temporary Agency/Positions on Contract
09.1987 - 08.1992
Personal Support Worker
Ivan Franko Retirement Home
06.1982 - 09.1985
No Degree - Music/Art Therapy
Recreational Coordinator
No Degree - Medical Social Work
First Aide/CPR
No Degree - Social Studies Education
Mindfulness Meditation Course
No Degree - Social Psychology
De-escalation Technique Skills/ Crisis Intervention
No Degree - Social Services
Distress LIne Counselor
Post-Baccalaureate Diploma - DSW/Social Services Worker
Humber College
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