Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lessle Rubalcava

Anaheim

Summary

Proficient in relationship management and conflict resolution, with a strong focus on problem-solving and collaboration. Experienced in training junior staff and streamlining operations to boost efficiency and client satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Relationship Banker

Bank of America
Anaheim, CA
07.2017 - Current
  • Developed tailored financial solutions to meet diverse client needs and enhance customer satisfaction.
  • Managed daily operations of retail banking services, ensuring compliance with regulations and policies.
  • Cultivated long-term relationships with clients through proactive communication and personalized service strategies.
  • Trained and mentored junior staff on best practices in customer service and sales techniques.
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.

Cashier

Walt Disney Company
Anaheim, CA
08.2022 - 11.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional guest service, resolving inquiries and enhancing visitor experiences.
  • Maintained accurate cash drawer balance through diligent counting and reconciliation practices.
  • Implemented improvements to checkout processes, reducing wait times for guests.
  • Greeted customers entering store and responded promptly to customer needs.

Education

Certificate - Medical Billing

American Career College
CA
04.2018

High School Diploma -

Anaheim High School
Anaheim, CA
06.2012

Skills

  • Relationship building and management
  • Customer Service-oriented
  • Sales expertise
  • Cash handling
  • Organizational skills
  • Teamwork and collaboration
  • Conflict resolution
  • Problem-solving

Certification

  • Notary Public

Languages

Spanish
Professional Working

Timeline

Cashier

Walt Disney Company
08.2022 - 11.2023

Relationship Banker

Bank of America
07.2017 - Current

Certificate - Medical Billing

American Career College

High School Diploma -

Anaheim High School
Lessle Rubalcava