Lesly Tatiana Foldesi

• Set up potential client contacts, cultivated relationships and followed through on service needs.
• Understanding customers' needs and identifying sales opportunities.
• Developed clientele by networking to find new customers and generate lists of prospective clients.
• Providing detailed explanations and demonstrations of the company's services, including tenant placement, property management, and rental estimates, to highlight their features and benefits.
• Effectively built relationships with both established and potential customers.
• Prepared contracts and completed sales with new and existing clients.
• Follow up and cold callings
• Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
• Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.

As a Customer Service Representative, I managed front desk operations and handled a range of related responsibilities. Additionally, I provided support in the Business Office, overseeing accounts receivable, accounts payable, employee payroll, and processing N3 forms. I was also responsible for creating invoices for residents. My role extended to offering assistance in the Activation Area as well.

In collaboration with Southbridge Care Homes, I conducted comprehensive research and prepared detailed reports on various areas to support the proposal of different projects.

• Offered product and service consultations and employed upselling techniques.

As a National Account Sales Associate at Superior Uniform Company, I was responsible for managing a portfolio of accounts and territories across North America. My duties included overseeing account maintenance, prospecting and cold calling to generate new business, placing and processing new orders, and providing shipping information.

• Identified new business opportunities by conducting market research and competitor analysis.
• Established a referral program that incentivized existing clients to refer new business, leading to an increase in incoming leads.
• Boosted client retention rate by providing exceptional customer service and addressing concerns promptly.
• Exceeded sales targets consistently through careful planning and diligent follow-up with prospective customers.

Top Seller Agent: Responsible for delivering exceptional customer service by attentively addressing customer needs, building strong relationships, and ensuring a superior customer experience. Tasked with designing and implementing high-quality systems tailored to customers' needs and budgets.

Responsible for delivering outstanding customer service by developing strong relationships with clients. Tasked with designing customized solutions based on customer needs and budget, managing the sale of computer accessories, and handling credit approvals.

SSR Agent: in charge of flight cancellations and re-scheduling customers with different flight itineraries or different airlines options, hotels accommodations and Vouchers. Ticket selling if system was on high demand.

Call Center Ticket Agent: help customers from Canada, North America, Mexico, central and South America to find best deals in ticket fares, re-schedules, change of dates and luggage claims and flight confirmations.

CHILDCARE TUTOR