Lesly Kim Paculanang
Edmonton,AB
Summary
Driven professional with extensive experience in material handling and customer service, notably at OEM Remanufacturing. Demonstrated ability to maintain safety standards and enhance operational efficiency. Skilled in using active listening to resolve customer issues, resulting in increased loyalty. Expertise in attention to detail and maintaining a positive attitude under pressure.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Material Handler
OEM Remanufacturing
Edmonton, AB
09.2023 - Current
- Transport and distribute materials and components within OEM facility
- Maintain a safe work environment by following proper safety protocols and conducting regular inspections
- Collaborates with team members to ensure timely completion of tasks and high-quality work standards
- Secure all parts are properly wrap upon storage
Cashier
Flying J
Edmonton, AB
08.2021 - 02.2024
- Greeted customers entering store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, T-check, and credit card transactions with excellent accuracy levels
Material Handler
TCL Supply Chain
Edmonton, AB
01.2022 - 08.2023
- Transported inventory items to appropriate locations
- Packed items into appropriate containers for shipment
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages
Executive Assistant to the Chief Executive Officer
Gas Arabian Services
Saudi Arabia
12.2012 - 03.2021
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation
- Organized and coordinated conferences and monthly meetings
- Maintained confidentiality by handling sensitive information with discretion and professionalism
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Screened personal and business calls and directed to appropriate party.
Customer Service Representative
West Contact Services
Philippines
03.2012 - 11.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Aircraft Maintenance Technician
Lufthansa Technik
Philippines
01.2011 - 02.2012
- Follow procedure for safe and efficient engine teardown - Pratt & Whitney PW1100G
- Ensure proper identification of engine parts in accordance with manufacturer data and Lufthansa Technik procedures
- Clean parts as required to ensure proper identification
- Inspect tooling & equipment for serviceability prior to use
Education
Associate of Applied Science - Aircraft Maintenance Engineering Technician
Philippine State College of Aeronautics
Metro Manila, Philippines04.2010
Skills
- Material Handling
- Customer Service
- Positive Attitude
- Attention to Detail
Certification
Occupational Safety and Health - 30 hr training certification
Timeline
Material Handler
OEM Remanufacturing
09.2023 - Current
Material Handler
TCL Supply Chain
01.2022 - 08.2023
Cashier
Flying J
08.2021 - 02.2024
Executive Assistant to the Chief Executive Officer
Gas Arabian Services
12.2012 - 03.2021
Customer Service Representative
West Contact Services
03.2012 - 11.2012
Aircraft Maintenance Technician
Lufthansa Technik
01.2011 - 02.2012
Associate of Applied Science - Aircraft Maintenance Engineering Technician
Philippine State College of Aeronautics